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Longycoco's avatar
Longycoco
Initiate
Jun 18, 2016
Solved

Netgear NAS RN31400 - stuck at NETGEAR Storage Welcome_

Hi there i have a RN31400 which has worked beautifully for 18 months. We have a disruption in our ADSL service and since it has been restored i cannot find my NAS on my Windows Explorer. Upon checki...
Booting
  • StephenB's avatar
    StephenB
    Jun 18, 2016

    If you purchase new between June 1, 2014 and May 31, 2016 you have lifetime support (chat or email).  I think you should use it in this case.

     

     

Longycoco's avatar
Longycoco
Initiate
Jun 19, 2016

not sure if the disconnection caused it but the timing was similar. It was a week or so after that i noticed it...

StephenB's avatar
StephenB
Guru - Experienced User
Jun 19, 2016
Longycoco wrote:

not sure if the disconnection caused it but the timing was similar. It was a week or so after that i noticed it...

Likely coincidental (unless there were power surges or other similar stuff when the disconnection occurred).  Let us know how the RMA works out.

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