NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
PIERRESANT
Apr 07, 2016Aspirant
Network Speed on RN102
Hi,
i have been running the NAS RN102 with 2 Western Digital RED Drives 2TB for the past 3 years without any problems. i am also running the latest version of firmware 6.4.2
recently when i access the NAS device through windows 10 i get a very long lag to a point where sometimes it also times out. i imagined that this might be a network problem and therefor i purchased a NEW router and a NEW Gigabite Switch. i thought this would help but unfortunatly it did not. i tested out the network by transfering files from one pc to another and speed was fine.
due to this i decided to back up all my NAS and gave it a factory defaults including formatting both drive. when i started transfering the data back i got the same problem where the speed drops to 0 and at some point it peeks at 45MB/s
the trouble is that when i access the NAS trough computer i still get timeout errors and a slow transfer/connection.
anyone had any similar problems and how can i resolve this?
Hi PIERRESANT,
Is on your NAS the Antivirus on ? IF yes i will tray the solution given in this document.
http://kb.netgear.com/app/answers/detail/a_id/30436or you can Try do update the Firmware to the beta version 6.5.0
Before updating you should read This article
4 Replies
Replies have been turned off for this discussion
- BlueScreen101Aspirant
Hi PIERRESANT,
Is on your NAS the Antivirus on ? IF yes i will tray the solution given in this document.
http://kb.netgear.com/app/answers/detail/a_id/30436or you can Try do update the Firmware to the beta version 6.5.0
Before updating you should read This article
- PIERRESANTAspirant
Yes antivirus is on plus when i transfered the Data back onto another hard disk i scanned all information with another anti virus software which didn't find anything
i will read a bit about the Beta version and see what it says.
thanks for your help
- PIERRESANTAspirant
it seems updating the antivirus using the steps in this link fixed the problem
http://kb.netgear.com/app/answers/detail/a_id/30436
hopefully it will continue to work perfectly
- JennCNETGEAR Employee Retired
Hello PIERRESANT,
Thank you for confirming that the instructions in the article fixed the problem. It is the hot fix for the known performance problem. There is also a BETA FW 6.5.0 available, we are still waiting for the official release.
Thank you for your patience and cooperation! We appreciate your contribution to the community.
Regards,
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!