Forum Discussion

Guide

Jan 14, 2017

No antivirus updates since upgrade to 6.6.1

Since upgrading to OS 6.6.1 from 6.6.0 last weekend, I have not had any antivirus updates. Also, there is nothing in log showing that it's trying to update the AV definitions....

ReadyNAS OS 6 on Legacy models

goodrip12

Guide

Jan 17, 2017

Thanks, Skywalker,

It appears that my freshclam service has been running since yesterday :

# systemctl status clamav-freshclam.service
● clamav-freshclam.service - ClamAV virus database updater
   Loaded: loaded (/lib/systemd/system/clamav-freshclam.service; static; vendor
preset: disabled)
   Active: activating (start) since Mon 2017-01-16 09:35:41 WET; 1 day 2h ago
Main PID: 3307 (freshclam)
   CGroup: /system.slice/clamav-freshclam.service
           └─3307 /usr/bin/freshclam --quiet

I'll kill the process and let the timer service kick in. I look forward to there being some kind of timeout, or to ascertain why the process hangs in the first place...

Skywalker

NETGEAR Expert

Jan 18, 2017

It looks like there may be an issue with socket notification once the AV signatures are updated. freshclam is waiting for a response to its notification packet, but it never receives one and therefore sits there indefinitely waiting. We've pushed out a live update to fix this, which will remove the clamav-daemon.socket service, and it will also add an 8 hour timeout to the freshclam process. Live updates happen weekly and shortly after a reboot, so if you'd like the update immediately you can reboot the NAS.

chrhei
Luminary
Jan 19, 2017
Perfect, works like a charm. Immediately after the reboot the AV signature was updated and displayed correctly within the Web-Gui. THX.
goodrip12
Guide
Jan 19, 2017
Brilliant! Thanks, Skywalker - both of my servers restarted, AV updated, and updates showing in webui. Am looking forward to seeing if the updates complete properly in 24 hours when the timer kicks in...
This is such an excellent community - what a quick turnaround!
gbeddow
Luminary
Jan 19, 2017
After reboot, AV updated. After a day or so, AV still seems to be getting updates, but in order to actually show up in the webui requires another reboot.
gbeddow
Luminary
Jan 20, 2017
Webui refreshing now with AV updates, even without a reboot.
zero11
Tutor
Feb 05, 2017
I have two 314's running 6.6.1 on the same LAN. One's AV is dated 2/4/17 (yesterday afternoon), the other's is dated 1/18/17.

I rebooted 20 min ago, and still see the 1/18 date on the one unit. I've toggled AV service off/on too.

Can you quantify "shortly after reboot"? What's my next step if I see 1/18/17 on there tomorrow, for example?

Thanks.
Skywalker
NETGEAR Expert
Feb 06, 2017
zero11 wrote:

Can you quantify "shortly after reboot"? What's my next step if I see 1/18/17 on there tomorrow, for example?

Roughly 5 minutes. If you're still not receiving updates, please send in your logs.
Skywalker
NETGEAR Expert
Feb 07, 2017
We're getting HTTP error code 503 from Egnyte's repository when trying to update the package lists, which is causing the upgrade process to abort. Do you a firewall or something that might be blocking egnyte-cdn.egnyte.com?
zero11
Tutor
Feb 07, 2017
Yes, "cdn." was an entry in a router blacklist, and I've removed it. I rebooted, and waited 5 min, and the AV updated.

I don't understand why one 314 updated just fine, and this other one didn't. As I mentioned in my previous post of 2017-02-05 12:04 PM, both 314's on the same LAN. Strange. Thanks however.