No network link after disk 1 failure #19879784

mdgm wrote:
You can migrate to Ultra/Ultra Plus or Pro. If the one they sent doesn't work ask them to send a new Ultra 6 Plus or Pro 6

Thank you, I think I will. If they refuse to send an Ultra, I'll begrudgingly buy one myself just so I can access my precious data. I want no more of this RMA process.

I just received and tested the latest unit sent to me as an RMA replacement and it is exactly the same as the others "no network link". My heart sank when I saw it come up with the "no network link" message on the LED. Netgear's RMA staff should check to make sure that these refurbished units are functional before sending them out as replacements. It doesn't take many moments to plug the device in and connect it to a router to make sure the LAN hardware functions and auto-senses the network as it should. This entire process (x 3) has been an unmitigated waste of my time.

As per the last unit, I have taken photos showing the device connected to both my router and my PC directly which show the same result as I've experienced with each of these RMA replacement units as well as my original unit. I'm in the process of writing a letter to Netgear concerning this matter and I'm weighing up whether or not to call the Department of Business and Consumer Affairs to have the matter looked into on my behalf. I've had enough.