No network link after disk 1 failure #19879784

I have been able to format a separate disk (not one from my original array) and gain access to it via the network link after 'Setup' of that disk via Frontview. However, when I replace my original array (containing all my data), the ReadyNAS reports "no network link" again and I cannot access that volume. This seems to point to a software or OS corruption problem, but I am no expert on any of this and I relied on this type of diagnostic guidance from Tech Support rather than having to work it out by trial and error.

I need a Level 3 expert to help me by remotely connecting with my ReadyNAS and taking a look at its OS to see how it's interacting with my original disk array. I believe its OS may be corrupt and not interacting with my original disk array properly, hence causing the system to report "no network link" for some reason.

Is it possible to arrange for a Level 3 expert to remote-assist me in this regard (with my ReadyNAS booted up in Tech Support DebugMode), or should I open another online case requesting this level of assistance?