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Forum Discussion
jisaacmurray
Dec 19, 2018Aspirant
No volume exists
Hi all,
I've experienced an unexpected behavior on my RN31600 (Firmware 6.1.6) after a drive failure (slot 4) I swapped the failed drive for a new one but instead of rebuilding the RAID volume...
- Jan 08, 2019
Hi jisaacmurray,
L3 has now remotely accessed the NAS and making correction to it. The NAS will be rebooted into Normal mode afterwards.
Regards,
JohnCM_S
Dec 19, 2018NETGEAR Employee Retired
Hi jisaacmurray,
Welcome to the Community!
It is possible that other disks might have failed while the new disk is syncing. You may download the logs and then provide it to us so we can further check this. You can upload it to a file sharing site and then PM me the download link.
Regards,
JohnCM_S
Jan 08, 2019NETGEAR Employee Retired
Hi jisaacmurray,
L3 has now remotely accessed the NAS and making correction to it. The NAS will be rebooted into Normal mode afterwards.
Regards,
- jisaacmurrayJan 10, 2019Aspirant
Thanks to JohnCM_S and the L3 who logged into our system and rebuilt it, our share is now working normally. They were very helpful! Thanks!
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