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Forum Discussion
No Volumes Found/No Volume Exists
I have had my ReadyNAS for quite a while without any issues. Today I tried accessing the remote drive and it failed. On the LCD it read: btrfs search forward +2d4. I had to pull the power cord to reboot it as the power button was not responding. I could not login via the browser either.
when I rebooted, nothing seemed wrong, but now there are no volumes, no accessable shares and the ReadyNAS through the browser states NO VOLUMES EXIST. The ReadyNAS states to Create new volumes and to remove inactive volumes to use the disk. I do not want to lose all my data. I do have backups, but it is not a ReadyNAS backup. It is an Acronis Image of the data volumes.
Can anything be done? I have the logs if needed.
Thanks
Mark
11 Replies
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Welcome to the Community!
Have you had any Disk failure warnings before this happened? Have you tried downloading the logs by chance before this happened? Any updates done?
You may have to try and boot the NAS on Volume Read Only mode and see if it gets to show your Data. But having a full backup would be best since a Factory Reset might be needed, Contacting Support is also an option to have the experts analyze and try to remount your Data.
Kindly check the guide on booting the NAS on Volume read only and please send in the logs if you have downloaded it.
Hope this helps!
Regards
I have not had
Marc_V wrote:
Welcome to the Community!
Have you had any Disk failure warnings before this happened? Have you tried downloading the logs by chance before this happened? Any updates done?
You may have to try and boot the NAS on Volume Read Only mode and see if it gets to show your Data. But having a full backup would be best since a Factory Reset might be needed, Contacting Support is also an option to have the experts analyze and try to remount your Data.
Kindly check the guide on booting the NAS on Volume read only and please send in the logs if you have downloaded it.
Hope this helps!
Regards
I have not had any errors at all, except for the one that was displayed on the LCD panel listed above. I did send the logs, but I put the wrong person on the subject line (I put mgmd) sorry for jumping the gun. I'll send them tonight and will try the read only mode boot tonight when I get home from work as well.
Thanks!!
Your disks are not on a failing state nor does have any errors. Your firmware though is outdated but you should work on that once you have resolved the issue on your volume.
I would advised contacting NETGEAR Support for assistance so they can remount your volume and have it working. Please note that if you are out of Support warranty you may have to purchase a Support contract.
There is a Pay-per-Incident contract you can purchase for $79 but if the experts analyze the status of your NAS and needs Data Recovery it will cost a different service.
If you can still try to boot your NAS on Volume Read only and be able to pull out the Data I would suggest doing a Factory Reset.
Hope this helps!
Regards
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