Forum Discussion

Aspirant

Feb 01, 2017

Not able to connect to NAS-share on Mac OS 10.11.6

Hi, I have a really bizare issue and am really at loss ... In a small network, there's a mac mini, an iMac and a MacBook Pro, all running 10.11.6. The mini and the MacBookPro can connect to ...

Aspirant

Feb 02, 2017

I'm using DHCP and I did check that netmasks, gateways, DNS are all the same.

StephenB

Guru - Experienced User

Feb 02, 2017

I don't own macs, so I don't have a lot of advice to offer.

You might want to reset the file and network access on one of the shares (via the NAS web ui) and see if that helps. Turning SMB/AFP off and then on again might also be a good thing to try.

Netgear support probably could help - there are some back-end settings in the NAS that they can change. If you are the original purchaser, and purchased between 1 June 2014 and 31 May 2016 then you have free lifetime chat support. Otherwise they will charge.

bartw
Aspirant
Feb 02, 2017
I'm a powershift partner ;-)
- StephenB
  Guru - Experienced User
  Feb 02, 2017
  bartw wrote:
  
  I'm a powershift partner ;-)
  
  Better still.
  
  You can perhaps PM mdgm-ntgr with a link to the thread.
  - mdgm-ntgr
    NETGEAR Employee Retired
    Feb 03, 2017
    Is pascal your ReadyCLOUD admin user?
    
    Only the admin user can access the data volume share and that would be via SMB.