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Beyondhelp00's avatar
Beyondhelp00
Aspirant
Sep 10, 2018
Solved

NV+ Problem video link included of lights

Customer of mine has this NAS and has been working fine for some time. Hes just come back from holiday, and its now offline.

 

Any idea whats going on? The closest I can get from the LED document is "volume expansion ongoing" except the three green drive leds are lit and oddly, the first one seems brighter than the next two. (there are three drives in this unit)

  • Beyondhelp00's avatar
    Beyondhelp00
    Sep 17, 2018

    Ok found that, just needed file sharing enabled on extra features on windows 10. I'll close this thread now. Thanks for the help everyone.

     

12 Replies

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  • Marc_V's avatar
    Marc_V
    NETGEAR Employee Retired

    Hi Beyondhelp00

     

     

    Welcome to the Community!

     

    Have you tried checking the NAS Status using RAIDar? Please see Downloads for previous ReadyNAS devices.

     

    There might be failing drives or full OS partition. Was there any recent updates made? You can try to reboot and see if it will proceed normally.

     

    Worst is that it might need a Factory reset, does your client have a backup of their Data? 

     

    You may want to make sure that it is a V1 or V2 NV+ you can visit this link to verify.

     

     

     

    Regards

    • Beyondhelp00's avatar
      Beyondhelp00
      Aspirant

      I've now picked up the unit from my customer. I'm going to look into it. Its been a long time since it was installed, am I safe to pull a drive out one at a time (there are three) and see if it then behaves ok?

      • Beyondhelp00's avatar
        Beyondhelp00
        Aspirant

        Just to add this is a three drive array, using X-Raid. There is no other backup.

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