NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
NV+ resnyc stuck at 88% #20692864
My NV+ had a disc failure in Ch3 earlier this week. Replaced it with a new drive. All seemed to be going well with getting email notifications etc.
The next morning I awoke and Ch3 LED blinking with no activity light flashing. Returned from work later that day and the unit was in the same condtion. Will not show up on RAIDar and cannot access shares. I can however ping it.
The only way I can access the shares is to power it off at the wall, remove the Ch3 disc and power on.
I have tried 2 brand new drives and get the same result.
Ideas anyone?
The next morning I awoke and Ch3 LED blinking with no activity light flashing. Returned from work later that day and the unit was in the same condtion. Will not show up on RAIDar and cannot access shares. I can however ping it.
The only way I can access the shares is to power it off at the wall, remove the Ch3 disc and power on.
I have tried 2 brand new drives and get the same result.
Ideas anyone?
8 Replies
Replies have been turned off for this discussion
- Can you power down the NAS, remove disks (label order), connect them to an internal SATA port in your PC and check them?: http://www.readynas.com/kb/faq/hardware/how_can_i_verify_that_my_disk_is_bad
- "I have tried 2 brand new drives and get the same result. ' do yo mean you have tried to put 2 disks on ch3 and they all cause the issue?
Then I think maybe the sata controller on ch3 is faulty, not the disk. - Yes I have tried 2 brand new drives in Ch3 and get the same result. Checking discs now will report findings soon
- I just finished a test on the drive that failed initially. It passed the extended test. I would post screen shots but i am unable to for some reason.
Not sure what to do next. It might be a SATA channel as mentioned - Open a support case (see Online Submission link in my sig) and post your case number.
- Ok I have done that. Case 20692864
- I just got sent this spiel from online support:
Our engineers might need to remotely login to your NAS to resolve the issue that you have described. With this, we would like to ask for your permission to do so. If it is okay with you, please read carefully our remote access policy:
NETGEAR Remote Access Policy
I hereby authorize support personnel or authorized representatives of NETGEAR, Inc. and its subsidiaries and affiliates (collectively, NETGEAR) to gain remote access of my NETGEAR equipment to help diagnose and repair operational problems. I understand that such support action cannot be guaranteed of its success and may yield partial or total data loss. I also understand that NETGEAR will have access to any and all data, including personal or confidential information that might reside on my NETGEAR equipment. NETGEAR will attempt to keep such information confidential.
By allowing the remote access, I agree to hold NETGEAR and its representatives harmless of any wrongdoing or negligence of any kind. I agree to hold NETGEAR and its subsidiaries and affiliates, and their employees, consultants and representatives, harmless and release them from any liability, wrongdoing or negligence of any kind. In no event will the liability of NETGEAR arising out of its actions to attempt to remotely access, test and/or repair your equipment exceed one US Dollar. Any dispute with respect to the above provisions shall be subject to binding arbitration in Santa Clara, California USA and the prevailing party shall be awarded its expenses for such action, including attorney fees.
After reading and agreeing to the above terms, please reply to this email, quoting the policy and stating the following:
"Yes, I , have read and hereby agree to the terms of the NETGEAR Remote Access Policy”
Obviously data loss is not ideal. What I want to know is how likely it is that partial or total data loss would occure from this remote acces? I cant seem to get response from them on this issue - It really depends greatly on what the problem is. They will do their best not to take steps that will result in data loss.
If you are really worried you could try cloning your disks using dd_rescue (label the order of the disks) as described elsewhere on this forum before giving support access to your box. That way if something goes wrong you still have another copy of your disks to fall back on.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
