NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
pep
Jul 28, 2017Aspirant
NV+ Unable to Connect on Mac running Sierra
I see my NV+ in finder. The logins work via the web. However, only guest connects on the Mac. I have tried forcing both SMB and AFP connections. I get the error "There was a problem connecting to the server ..." Then it says "Check the server naem or IP address, and then try again. "
I haqve a lot of data on the NV+ and it is now inaccessible other than via the web interface and even that only shows the media folders and not the user home folder.
I tried that and it didn't work. I verified the credentials by logging in via a web browser.
I tried updating the device via the web and it didn't find an update but I found one online. I was at 4.1.13. I downloaded 4.1.15 and updated. That fixed the issue.
2 Replies
Replies have been turned off for this discussion
- aksVirtuoso
In Finder as it starts connecting, you should see "Connect As", can you click that and change the user credentials to your username/password for the NAS?
- pepAspirant
I tried that and it didn't work. I verified the credentials by logging in via a web browser.
I tried updating the device via the web and it didn't find an update but I found one online. I was at 4.1.13. I downloaded 4.1.15 and updated. That fixed the issue.
Related Content
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!