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pep's avatar
pep
Aspirant
Jul 28, 2017
Solved

NV+ Unable to Connect on Mac running Sierra

I see my NV+ in finder. The logins work via the web. However, only guest connects on the Mac. I have tried forcing both SMB and AFP connections. I get the error "There was a problem connecting to the server ..." Then it says "Check the server naem or IP address, and then try again. "

 

I haqve a lot of data on the NV+ and it is now inaccessible other than via the web interface and even that only shows the media folders and not the user home folder.

  • I tried that and it didn't work. I verified the credentials by logging in via a web browser. 

     

    I tried updating the device via the web and it didn't find an update but I found one online. I was at 4.1.13. I downloaded 4.1.15 and updated. That fixed the issue.

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  • In Finder as it starts connecting, you should see "Connect As", can you click that and change the user credentials to your username/password for the NAS?

    • pep's avatar
      pep
      Aspirant

      I tried that and it didn't work. I verified the credentials by logging in via a web browser. 

       

      I tried updating the device via the web and it didn't find an update but I found one online. I was at 4.1.13. I downloaded 4.1.15 and updated. That fixed the issue.

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