NV+ won't boot with new harddrive in

Can you email me your logs?: http://readynas.com/kb/faq/misc/how_do_i_send_all_logs

mdgm wrote:
Can you email me your logs?:

Sent, and I just noticed something...odd. Under Status\Health, it's showing drive 1 as UNKNOWN 1862 GB, Status=Dead. However...that's the bad drive. And it's in a dock, not in the NAS.

Disk 4 looks to be failing/bad as well.

So I would suggest backing up your data (if possible) then doing a factory default without disk 4 installed and restore your data from backup.

If backing up your data fails then cloning disk 4 may need to be attempted.

mdgm wrote:
Disk 4 looks to be failing/bad as well. So I would suggest backing up your data (if possible) then doing a factory default without disk 4 installed and restore your data from backup. If backing up your data fails then cloning disk 4 may need to be attempted.

Really? I haven't gotten any SMART alerts about it. Though I believe it's one of the original drives, so that would make it probably 3+ years old... Well, crap. I don't know if I went to keep getting new drives for this thing, since I'm not really that happy with it. I've been thinking about getting a newer model, especially since I'm almost out of room on this one (only about 400GB's free). /sigh I'll have to consider my options.

Any idea what's going on with the new drive/disk 1 though?

sfreemanoh wrote:
Really? I haven't gotten any SMART alerts about it. Though I believe it's one of the original drives, so that would make it probably 3+ years old...

The Load Cycle Counts on your Green drives are huge (well over 1 million) so I'm guessing you probably didn't run WDIDLE3 on them.

The power on hours indicates the disks have been powered on for over 3 and 1/3 years.

One of the key SMART stats we look at is the Current Pending Sector count

***** smartctl output for hdi *****

smartctl 5.42 2011-10-20 r3458 [padre-linux-2.6.17.14ReadyNAS] (local build)
Copyright (C) 2002-11 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family:     Western Digital Caviar Green (Adv. Format)
Device Model:     WDC WD20EARS-00MVWB0
Serial Number:    <REMOVED BY MODERATOR>
Firmware Version: 51.0AB51
User Capacity:    2,000,398,934,016 bytes [2.00 TB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  Exact ATA specification draft version not indicated
Local Time is:    Mon Sep  8 20:26:20 2014 EDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x82)	Offline data collection activity
					was completed without error.
					Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0)	The previous self-test routine completed
					without error or no self-test has ever 
					been run.
Total time to complete Offline 
data collection: 		(36060) seconds.
Offline data collection
capabilities: 			 (0x7b) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					Offline surface scan supported.
					Self-test supported.
					Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   2) minutes.
Extended self-test routine
recommended polling time: 	 ( 255) minutes.
Conveyance self-test routine
recommended polling time: 	 (   5) minutes.
SCT capabilities: 	       (0x3035)	SCT Status supported.
					SCT Feature Control supported.
					SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   196   196   051    Pre-fail  Always       -       2437
  3 Spin_Up_Time            0x0027   253   253   021    Pre-fail  Always       -       966
  4 Start_Stop_Count        0x0032   100   100   000    Old_age   Always       -       31
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   200   200   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   060   060   000    Old_age   Always       -       29611
 10 Spin_Retry_Count        0x0032   100   253   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   253   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       29
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       28
193 Load_Cycle_Count        0x0032   001   001   000    Old_age   Always       -       1372797
194 Temperature_Celsius     0x0022   118   111   000    Old_age   Always       -       32
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       114
198 Offline_Uncorrectable   0x0030   200   200   000    Old_age   Offline      -       2
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   199   198   000    Old_age   Offline      -       447

Your count is non-zero which indicates the disk has a problem.

sfreemanoh wrote:
I don't know if I went to keep getting new drives for this thing, since I'm not really that happy with it. I've been thinking about getting a newer model, especially since I'm almost out of room on this one (only about 400GB's free). /sigh I'll have to consider my options.

Well that's up to you. I would recommend getting a newer model. The NV+ is quite old now. Note that the RAID format is different so you can't simply move disks across. You could however use e.g. backup jobs to copy the data across your network to the new NAS.

I'd still consider keeping the NV+ to use to backup important data from a new NAS.

sfreemanoh wrote:
Any idea what's going on with the new drive/disk 1 though?

Did you add the drive while the NAS was off or while it was on. I recommend adding it while the NAS is on.

Note however that if a drive is failing and the array is already not redundant then doing a resync is a bad idea as it puts heavy stress on all disks. You could encounter a dual-drive failure condition.

The best thing to do is to backup your data as the next step.

mdgm wrote:
Well that's up to you. I would recommend getting a newer model. The NV+ is quite old now. Note that the RAID format is different so you can't simply move disks across. You could however use e.g. backup jobs to copy the data across your network to the new NAS.

Would running a backup from the NV+ to a new NAS be any different functionally than just doing a straight file copy?

Do you have any recommendations for a new NAS? It's just for home use, but it needs a decent amount of expandability, and my NV+ already has over 5GB's on it, plus I use it extensively for streaming HD media off of, so performance is a factor (something which the NV+ never quite measured up to). I'm going to start seriously researching my options tomorrow, and I've turned off my NV+ for now to hopefully preserve it until I get a replacement.

mdgm wrote:
Did you add the drive while the NAS was off or while it was on. I recommend adding it while the NAS is on. Note however that if a drive is failing and the array is already not redundant then doing a resync is a bad idea as it puts heavy stress on all disks. You could encounter a dual-drive failure condition. The best thing to do is to backup your data as the next step.

I tried it while the NAS was off first, but I had no luck, so then I tried it while it was on. Still no luck though obviously. Unfortunately I don't have enough storage available outside of the NV+ to backup everything. I'm going to get anything I can't easily replace off of it for now at least, so if I DO lose the array I won't want to shoot myself. :P

sfreemanoh wrote:
Would running a backup from the NV+ to a new NAS be any different functionally than just doing a straight file copy? The advantage of a backup is that it goes direct.

If you do a file copy via Windows Explorer on your PC it copies from the NV+ to your PC then onto the new NAS.

sfreemanoh wrote:

Do you have any recommendations for a new NAS? It's just for home use, but it needs a decent amount of expandability, and my NV+ already has over 5GB's on it, plus I use it extensively for streaming HD media off of, so performance is a factor (something which the NV+ never quite measured up to). I'm going to start seriously researching my options tomorrow, and I've turned off my NV+ for now to hopefully preserve it until I get a replacement.

Well I'd suggest considering e.g. the 316 or even the 516. The 6 drive bays provide greater expandability though I choose to use RAID-6 to provide some protection against dual-disk failures. It depends on what you need to do. With the 516 I can transcode (convert on the fly) 1080p video to stream to my iPad. If your clients can play back your video as is (or if you are willing to use a PC to handle the transcoding) then the 300 series should be fine.

The 300 series uses an Intel Atom CPU. The 516 uses an Intel i3 Ivy Bridge CPU.

They are much, much faster than your NV+. Your NV+ uses the same CPU and memory as a product released in February 2006. Early NAS units with gigabit could get better file transfer speeds than 100Mbit at least for reads, but could go nowhere near saturating gigabit.

If you want high performance getting a NAS with an Intel CPU is the way to go. The 300 series can transcode some low bit-rate 720p. So whilst not as good as the 516 for transcoding it can still do some. It can certainly handle remuxing audio.

Your NV+ is limited to 4x2TB drives max.

Our 300 series and 516 already have the WD RED WD60EFRX 6TB on the compatibility list.

The 716X uses a quad-core CPU and has 10GBase-T, but seeing the 516 can handle any 1080p video the 716X is overkill.

mdgm wrote:

sfreemanoh wrote: Would running a backup from the NV+ to a new NAS be any different functionally than just doing a straight file copy? The advantage of a backup is that it goes direct. If you do a file copy via Windows Explorer on your PC it copies from the NV+ to your PC then onto the new NAS. sfreemanoh wrote: Do you have any recommendations for a new NAS? It's just for home use, but it needs a decent amount of expandability, and my NV+ already has over 5GB's on it, plus I use it extensively for streaming HD media off of, so performance is a factor (something which the NV+ never quite measured up to). I'm going to start seriously researching my options tomorrow, and I've turned off my NV+ for now to hopefully preserve it until I get a replacement. Well I'd suggest considering e.g. the 316 or even the 516. The 6 drive bays provide greater expandability though I choose to use RAID-6 to provide some protection against dual-disk failures. It depends on what you need to do. With the 516 I can transcode (convert on the fly) 1080p video to stream to my iPad. If your clients can play back your video as is (or if you are willing to use a PC to handle the transcoding) then the 300 series should be fine. The 300 series uses an Intel Atom CPU. The 516 uses an Intel i3 Ivy Bridge CPU. They are much, much faster than your NV+. Your NV+ uses the same CPU and memory as a product released in February 2006. Early NAS units with gigabit could get better file transfer speeds than 100Mbit at least for reads, but could go nowhere near saturating gigabit. If you want high performance getting a NAS with an Intel CPU is the way to go. The 300 series can transcode some low bit-rate 720p. So whilst not as good as the 516 for transcoding it can still do some. It can certainly handle remuxing audio. Your NV+ is limited to 4x2TB drives max. Our 300 series and 516 already have the WD RED WD60EFRX 6TB on the compatibility list. The 716X uses a quad-core CPU and has 10GBase-T, but seeing the 516 can handle any 1080p video the 716X is overkill.

Well, I use a 2nd PC when I'm in my office, and a WD HD Live Hub in my living room (which so far has been able to play every kind of file and encoding type I've thrown at it), so transcoding isn't really a huge concern for me. Plus, if I needed to, I could just convert whatever file won't play natively on the WD into a new format.

Basically, if it has enough storage, that'll be good enough for me. If I can run Plex on it natively, that would be icing on the cake (which it appears I can do on the 316, if this info I'm looking at is still correct). And actually, if I can host VMWare VM's on it, that would be awesome as well...I'll have to see if the 316 supports that (or worst case the 516, but I would rather not pay the extra $400 for the 516, especially since I'll also have to purchase new drives for it...all that adds up).

Yes you can run Plex Media Server on the 316 and also the 516.

The 300 series doesn't support VT-x so you can't run 64-bit VMs directly on that. However you could run a 32-bit VM.

The 516 has VT-x, however we don't support running VMs directly on the ReadyNAS (we do support using e.g. the 300 series, 516 etc. as a datastore e.g. for ESXi). There is however some info on the forums about installing Virtualbox on the 516 if you are comfortable with SSH and fixing problems if you have issues.

If you do go down the route of running VMs directly on the ReadyNAS then RAM can become important too. The 4GB in the 516 is plenty for normal NAS use. We don't support RAM upgrades but you can put 16GB (2x8GB) ECC RAM in the 516. The 716x comes with 16GB RAM.

It's also important to note that if you run VMs directly on a NAS that reduces the resources available for normal NAS tasks and may impact performance. So it could take some configuration and testing to decide how much to allocate to your VM.

An important thing with SSH hacks is to remember to store stuff on the data volume wherever possible using a config change and/or symlinks where needed. The OS partition is 4GB.

mdgm wrote:

Yes you can run Plex Media Server on the 316 and also the 516. The 300 series doesn't support VT-x so you can't run 64-bit VMs directly on that. However you could run a 32-bit VM. The 516 has VT-x, however we don't support running VMs directly on the ReadyNAS (we do support using e.g. the 300 series, 516 etc. as a datastore e.g. for ESXi). There is however some info on the forums about installing Virtualbox on the 516 if you are comfortable with SSH and fixing problems if you have issues. If you do go down the route of running VMs directly on the ReadyNAS then RAM can become important too. The 4GB in the 516 is plenty for normal NAS use. We don't support RAM upgrades but you can put 16GB (2x8GB) ECC RAM in the 516. The 716x comes with 16GB RAM. It's also important to note that if you run VMs directly on a NAS that reduces the resources available for normal NAS tasks and may impact performance. So it could take some configuration and testing to decide how much to allocate to your VM. An important thing with SSH hacks is to remember to store stuff on the data volume wherever possible using a config change and/or symlinks where needed. The OS partition is 4GB.

Sorry, I meant using it as a datastore, but actually running it off my server. So if both of them support being used as a datastore, that would be sufficient for my purposes (really only for testing VM's for learning and cert prep). Thanks for all the help, you've given me some really great info. I appreciate it.