Forum Discussion

lobbie1978

Tutor

Aug 10, 2018

Solved

OneDrive sync set up but nothing is syncing

Hi Guys, I have a ReadyNAS 102 running firmware 6.9.3 connected to a EDA500 Expansion Chassis and I setup OneDrive sync for my Cloud back-ups. As far as I can tell, I setup everything correct...

ReadyNAS Backup

mdgm-ntgr
Aug 30, 2018
The problem support was referring to is clearly on the BACK-UP volume.

You have a BACK-UP_STUDIO_PROJECTS share but you moved that subvolume under BACK-UP_STUDIO. Similarly for BACK-UP_ACAPELLAS and BACK-UP_SAMPLES. That's where you went wrong.

The snapshots subvolume isn't the issue.

You could do e.g. (note don't copy the #, that's just to prevent blind copy and paste, always think about the commands you're entering):

# mv /BACK-UP/BACK-UP_STUDIO/BACK-UP_STUDIO_PROJECTS /BACK-UP/BACK-UP_STUDIO_PROJECTS

JohnCM_S

NETGEAR Employee Retired

Aug 10, 2018

Hi lobbie1978,

Please download the NAS system logs and then provide it to us. We will check if the logs will show why it is not syncing. You may check this link on how you can send it.

Regards,

lobbie1978

Tutor

Aug 11, 2018

Hi John,

Thanks for the reply. Here is a Dropbox link to the logs: <removed link>

I'm curious as to what you can find regarding the syncing problem.

Thanks in advance.

- Rob

JohnCM_S
NETGEAR Employee Retired
Aug 14, 2018
Hi lobbie1978,

Thank you for providing the logs. Please do not post your logs publicly next time. It will be best if you send the logs on the email provided on the KB article that I have posted or you can PM me the download link.

We will review first the logs and then provide you an update as soon as possible.

Regards,
- lobbie1978
  Tutor
  Aug 15, 2018
  Thank you John,
  
  I will send the logs via email next time.
  
  Some additional information regarding my issue: I have placed a txt file inside of the back-up folder and for some reason this txt file is syncing with OneDrive perfectly.
  
  Local storageOneDrive storage
  
  All the other files in the folder do not although the maximum file size is well below the 10GB limit of OneDrive. One folder contains a number of 100MB zip files and these are not synced over... Weird...
  
  I hope you can find something from the logs because it's quite worrying that the Cloud back-ups don't function.
  
  Best,
  
  - Rob
  - JohnCM_S
    NETGEAR Employee Retired
    Aug 15, 2018
    Hi lobbie1978,
    
    There is a lot of timeout messages on the one-drive.log. It is trying to upload the files but then saying it is not found.
    
    Can you enable the Secure Diagnostic Mode (SDM) on the NAS to further investigate this issue? You may find that option on System > Settings > Support. Please PM me the port / code after enabling it.
    
    Regards,