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Forum Discussion
Operating System locks up post rsync to External USB drive.
Operating system version 6.5.
After the weekly backup of the NAS to an externally connected (left rear USB) hard drive, the NAS stops responding and gets stuck in a loop that appears to try to access the external drive. This forces me to restart the system. When I do this, I MUST power the external drive off, which causes the partition to be come corrupt. The only way for the external drive to become useful is to reformat the drive. Of course, all of my previous backup data gets formatted away.
This is unacceptable. I need this fixed, please.
8 Replies
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Hello whuetwohl,
Have you checked if the external drive is still writable on a cmoputer when the it stops responding to the ReadyNAS?
Can you also check if same problem on other USB slots?
Welcome to the community
Regards,
Hello whuetwohl,
Have you checked if the external drive is still writable on a cmoputer when the it stops responding to the ReadyNAS?
Can you also check if same problem on other USB slots?
Welcome to the community
Regards,
I have tried the external drive on every USB slot. The issue is further exacerbated by having to perform a dirty shutdown, which corrupts permissions on the NAS. Syncing the permissions with AD does no good.
To clarify, when trying to perform a backup to an external drive, regardless of the USB port, the NAS O/S seems to hang after a few hours. I cannot access the admin page, but I can SSH into the system. Also, I can access the shares without any problem. The backup never completes. When issuing the restart or poweroff commands from within an SSH terminal session, the session seems to hang and never returns to the command prompt. The only way to return the NAS to operation is to force a shutdonw by pressing the power buttin for about 10 seconds. As you may know, this causes problems and I have to reenter all permissiond on all shares.
Additionally, one user is unable to access their home share. I can access the files through the admin panel (after rebooting the NAS), but the specific user receives an "access denied. You do not have permission to access this folder" error.
I have tried the orderly shotdown procedure using the power button, but the NAS does not respond. The access/activity light on the external USB connected drive flashes once every 2.5 seconds, continuously.
Do you need anything from me to resolve the issue?
The drive is writable on another machine.
There are a variety of possibilities.
-the file system might be corrupted somehow, and needs reformatting or repair.
-the disk might be failing
-The drive might need external power to keep it running (Note NTFS performance is improved with OS 6.5, so the drive might need more power than it did before)
-there might be a bug in 6.5.
-there might be a problem with the USB controller in the chassis (perhaps least likely since front and rear ports both fail).
You might try a backup with a different disk (ideally one that has an external power socket you can use) - if that fails it would would rule out 1-3.
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