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OS 6.4.1 slow ... to the point of unusable
We just upgraded an RN102 to 6.4.1, which intially seemed to fix some backup issues we'd been working around, however we've just downgraded to 6.4.0 after seeing 6.4.1 being too slow to be usable (th...
To get the fix for the anti-virus issue you can update to ReadyNASOS 6.5.0-T338 (Beta 2) (or later). Alternatively if you prefer you can stay on 6.4.2 for now and install the hot-fix (which is now available).
Thanks for your patience.
Hi JimG1,
Welcome to the community!
I haven't experienced this problem after updating the device Firmware to 6.4.1. Did you check if there's a service or maintenance ongoing while you are navigating the files? Was the same behavior experienced after rebooting the device or shutting it down completely?
I look forward to your response.
Kind regards,
BrianL
NETGEAR Community Team
Hi Everyone,
I, too, have this problem. File access on the local network is just too slow. I have already rebooted the RN102 to check if it would help but to no avail. The difference between 6.4.0 and 6.4.1 on local network file access is very significant.
Does anyone have a solution to this aside from downgrading to 6.4.0?
Thanks,
Hi ntnsvh,
If the FAQ did not resolve the problem you are facing either, can you open a support case and let us know the case number?
If it is an online case please attach the logs zip file to it.I'm getting exact same issue. Upgraded yesterday and local network file speed has gone to the dogs. Long time-out errors on accessing any SMB enabled shares from Windows 10 clients. Essentially unworkable. Tried rebooting etc to no avail. Web based access via admin console in browswer seems to be at regular speeds but the rest is broken.
Is there any way we can roll back to previous firmware?
I'm having the same issue how do you go back to 6.4.0?
pcarey wrote:
I'm having the same issue how do you go back to 6.4.0?
Read the thread, it answers your question.
-download 6.4.0 from the link above
-extract the img file from the zip
-use the web admin ui's "manual install" control on the system->settings page.
But disable the AntiVirus service first, as that will likely be enough to solve your problem.
Yes, Brian, there was nothing unusual going on. We fully shutdown the NAS once and tried restarting several clients before falling back to 6.4.0. This immediately fixed the speed issue (but brought back the old bugs of course).
I'll wait for 6.4.2 before I try again. Meanwhile in 6.4.0 I can't get to the admin window (just the splash screen) after a backup runs (or perhaps its some other internal operation). But this has always been the case for us with 6.4.0 and several earlier releases.
JimG1 interesting, I have had same issue with the splash screen and using it remotely its a real pain, I hadn't known it was the backup causing this, but this now makes sense!
I also found changing the backup to NTFS it did it without errors whilst with fat32 had errors and had to restart a few times.I've never been able to figure out exactly what makes the NAS stop responding on the admin console, but it seemed be in this state most morning after a backup. Only power cycling seemed to free it.
Interesting that the drive format may be involved.
We switch to this NAS last year for ease of drive maintenance (swapping out drives in the RAID array) but I have to say, the effort we've put into keeping this thing working and keeping backups reliable has far outstripped the effort of maintaining the drives embedded in our servers.
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