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OS 6.4.1 slow ... to the point of unusable
We just upgraded an RN102 to 6.4.1, which intially seemed to fix some backup issues we'd been working around, however we've just downgraded to 6.4.0 after seeing 6.4.1 being too slow to be usable (th...
To get the fix for the anti-virus issue you can update to ReadyNASOS 6.5.0-T338 (Beta 2) (or later). Alternatively if you prefer you can stay on 6.4.2 for now and install the hot-fix (which is now available).
Thanks for your patience.
I just upgraded my RN104 to 6.4.1 and am experiencing similar speed issues. Starting Windows 10 File Explorer takes ages as the Quick Access links that are pointing to the NAS are loaded in (green progress bar is slow, to the point of taking somewhere in the range of 10 seconds). When copying a file to the NAS, if I browse to another folder on the NAS, the copying will stop (speed of 0 kB/s) while the files are slowly displayed, before the copying resumes again. When the copying is the only task, or even if I'm only streaming a video, that will be fine. But it seems to be any type of multiple access or multiple files, then the NAS near locks up.
I didn't encounter any of these issues with the 6.4.0 firmware. I noted in the 6.4.1 release notes that there was a fix for potential network buffer overrun issues. Could this be the cause?
Hi JG24,
Could you check this out FAQ. If the issue persists, kindly open a ticket with our support team so the performance issues that you've experienced will be raised to the next tier of support.
Kind regards,
BrianL
NETGEAR Community Team
Hi Brian,
Thank you for your response. I didn't see anything in the FAQ that seemed directly relevant. I upgraded 6.4.0 to 6.4.1, which seems to be an acceptable upgrade path. I've actually downgraded back to 6.4.0 and am very happy again. The only issue I see is that the system doesn't shutdown properly; gets stuck at a message, something like "Shutting down... Goodbye."
I think I'll only be upgrading to the next firmware if there's a note that the issue I was seeing with 6.4.1 is addressed.
Regards,
JG24
Hi JG24,
Thanks for the feedback. Consider contacting our support team for a support ticket that can be raised to our next tier of support.
Kind regards,
BrianL
NETGEAR Community TeamI upgraded over the weekend and encountered exactly the same problem that everyone's complaining about. The piece of work support tech I sent my logs to responded with: "Everything is fine with your drive, the problem isn't ours, your support expired, pay us money or we're not going to speak with you anymore!" Disgraceful behavior! (There were even more problems caused by the firmware upgrade that I fixed myself.)
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