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OS 6.4.1 slow ... to the point of unusable
We just upgraded an RN102 to 6.4.1, which intially seemed to fix some backup issues we'd been working around, however we've just downgraded to 6.4.0 after seeing 6.4.1 being too slow to be usable (th...
To get the fix for the anti-virus issue you can update to ReadyNASOS 6.5.0-T338 (Beta 2) (or later). Alternatively if you prefer you can stay on 6.4.2 for now and install the hot-fix (which is now available).
Thanks for your patience.
Hi JG24,
Could you check this out FAQ. If the issue persists, kindly open a ticket with our support team so the performance issues that you've experienced will be raised to the next tier of support.
Kind regards,
BrianL
NETGEAR Community Team
Hi Brian,
Thank you for your response. I didn't see anything in the FAQ that seemed directly relevant. I upgraded 6.4.0 to 6.4.1, which seems to be an acceptable upgrade path. I've actually downgraded back to 6.4.0 and am very happy again. The only issue I see is that the system doesn't shutdown properly; gets stuck at a message, something like "Shutting down... Goodbye."
I think I'll only be upgrading to the next firmware if there's a note that the issue I was seeing with 6.4.1 is addressed.
Regards,
JG24
Hi JG24,
Thanks for the feedback. Consider contacting our support team for a support ticket that can be raised to our next tier of support.
Kind regards,
BrianL
NETGEAR Community TeamI upgraded over the weekend and encountered exactly the same problem that everyone's complaining about. The piece of work support tech I sent my logs to responded with: "Everything is fine with your drive, the problem isn't ours, your support expired, pay us money or we're not going to speak with you anymore!" Disgraceful behavior! (There were even more problems caused by the firmware upgrade that I fixed myself.)
I still have everything moving at a snail's pace!
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