Forum Discussion

Guide

Dec 02, 2015

Solved

OS 6.4.1 slow ... to the point of unusable

We just upgraded an RN102 to 6.4.1, which intially seemed to fix some backup issues we'd been working around, however we've just downgraded to 6.4.0 after seeing 6.4.1 being too slow to be usable (th...

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mdgm-ntgr
Mar 24, 2016
To get the fix for the anti-virus issue you can update to ReadyNASOS 6.5.0-T338 (Beta 2) (or later). Alternatively if you prefer you can stay on 6.4.2 for now and install the hot-fix (which is now available).

Thanks for your patience.

BrianL2

NETGEAR Employee Retired

Dec 02, 2015

Hi JimG1,

Welcome to the community!

I haven't experienced this problem after updating the device Firmware to 6.4.1. Did you check if there's a service or maintenance ongoing while you are navigating the files? Was the same behavior experienced after rebooting the device or shutting it down completely?

I look forward to your response.

Kind regards,

BrianL
NETGEAR Community Team

ntnsvh

Guide

Dec 03, 2015

Hi Everyone,

I, too, have this problem. File access on the local network is just too slow. I have already rebooted the RN102 to check if it would help but to no avail. The difference between 6.4.0 and 6.4.1 on local network file access is very significant.

Does anyone have a solution to this aside from downgrading to 6.4.0?

Thanks,

mdgm-ntgr
NETGEAR Employee Retired
Dec 03, 2015
Hi ntnsvh,

If the FAQ did not resolve the problem you are facing either, can you open a support case and let us know the case number?

If it is an online case please attach the logs zip file to it.
- DBO
  Tutor
  Dec 03, 2015
  I'm getting exact same issue. Upgraded yesterday and local network file speed has gone to the dogs. Long time-out errors on accessing any SMB enabled shares from Windows 10 clients. Essentially unworkable. Tried rebooting etc to no avail. Web based access via admin console in browswer seems to be at regular speeds but the rest is broken.
  Is there any way we can roll back to previous firmware?
  - mdgm-ntgr
    NETGEAR Employee Retired
    Dec 03, 2015
    Which firmware did you update from?
    
    Can you send in your logs (see the Sending Logs link in my sig)?
pcarey
Aspirant
Jan 25, 2016
I'm having the same issue how do you go back to 6.4.0?
- StephenB
  Guru - Experienced User
  Jan 25, 2016
  pcarey wrote:
  
  I'm having the same issue how do you go back to 6.4.0?
  
  Read the thread, it answers your question.
  
  -download 6.4.0 from the link above
  
  -extract the img file from the zip
  
  -use the web admin ui's "manual install" control on the system->settings page.
  
  But disable the AntiVirus service first, as that will likely be enough to solve your problem.
  - mdgm-ntgr
    NETGEAR Employee Retired
    Jan 27, 2016
    We have a fix that we would like some user feedback on. If you are interested please disable anti-virus under System > Settings > Service, Update your unit to 6.4.1 and send me a PM.