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JimG1's avatar
JimG1
Guide
Dec 02, 2015
Solved

OS 6.4.1 slow ... to the point of unusable

We just upgraded an RN102 to 6.4.1, which intially seemed to fix some backup issues we'd been working around, however we've just downgraded to 6.4.0 after seeing 6.4.1 being too slow to be usable (th...
Business Discussions
  • mdgm-ntgr's avatar
    mdgm-ntgr
    Mar 24, 2016

    To get the fix for the anti-virus issue you can update to ReadyNASOS 6.5.0-T338 (Beta 2) (or later). Alternatively if you prefer you can stay on 6.4.2 for now and install the hot-fix (which is now available).

     

    Thanks for your patience.

ntnsvh's avatar
ntnsvh
Guide
Dec 03, 2015

Hi Everyone,

 

I, too, have this problem. File access on the local network is just too slow. I have already rebooted the RN102 to check if it would help but to no avail. The difference between 6.4.0 and 6.4.1 on local network file access is very significant.

 

Does anyone have a solution to this aside from downgrading to 6.4.0?

 

Thanks,

mdgm-ntgr's avatar
mdgm-ntgr
NETGEAR Employee Retired
Dec 03, 2015

Hi ntnsvh,

If the FAQ did not resolve the problem you are facing either, can you open a support case and let us know the case number?

If it is an online case please attach the logs zip file to it.

  • DBO's avatar
    DBO
    Tutor
    Dec 03, 2015

    I'm getting exact same issue. Upgraded yesterday and local network file speed has gone to the dogs. Long time-out errors on accessing any SMB enabled shares from Windows 10 clients. Essentially unworkable. Tried rebooting etc to no avail. Web based access via admin console in browswer seems to be at regular speeds but the rest is broken.

    Is there any way we can roll back to previous firmware?

     

    • mdgm-ntgr's avatar
      mdgm-ntgr
      NETGEAR Employee Retired
      Dec 03, 2015

      Which firmware did you update from?

       

      Can you send in your logs (see the Sending Logs link in my sig)?

      • DBO's avatar
        DBO
        Tutor
        Dec 03, 2015

        We upgraded from 6.4.0

        I've extracted and sent the log file zip.

         

        Thanks for your help.

         

      • Vati42's avatar
        Vati42
        Aspirant
        Dec 03, 2015

        It worked!!  With 6.4.0 everything is fine again.

         

        Thanks a lot.

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