NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

piechu's avatar
piechu
Aspirant
Dec 21, 2014

Problem with RN102 after 6.2.1 update #24398652

Hello everyone. Today I made an update to version 6.2.1 OS6. I do not know what tempted me, it seemed to me that everything will play as with previous updates. After the update I uninstalled ajax 4. System announced that after uninstalling needs to do a reset. Up to this point everything was ok. However, after the reset RN102 does not want to get up. I can not log in to the administration panel, Readycloud shows that the device is offline and the LED "power" on the case all the time just blinking. FTP also can not get the resources. The only place through which I can get to the RN102 is windows explorer - at least for the moment.
I would add that I have only one disk and do not want to do a reset to factory settings because I do not want to backup almost 2TB of data ... I do not even no place anywhere.
Is it possible to do something about it?

43 Replies

Replies have been turned off for this discussion
  • Thanks for the information. I hope that Netgear is working on a solution to this problem in future updates. Until then, I will not update the system.
  • mdgm wrote:
    I removed the symlink the journal indicated was preventing apache2 from starting.


    Okay i looked at it and deletet a file in /usr/share/mumble-django.

    Now it works again and it seems to be stable.

    Thanks a lot an merry christmas from Germany.
  • mdgm wrote:
    I removed the symlink the journal indicated was preventing apache2 from starting.


    Think I had a similar problem when uninstalling Netgear Surveillance, that I didn't use anyway, but had installed once out of curiosity. After about two minutes into the uninstall, connection was lost to the admin page. Only way to reach the server was through SSH. My website was also down, so the problem had to be related to the web server. Having seen this thread earlier, looked at sites-enabled and saw the symbolic link for 090-surveillance.conf, the application I had just (tried) to remove. After deletion of the symbolic link 090-surveillance.conf -> /apps/surveillance/http.conf and restart of apache and things came back alive. Thanks for sharing your findings! Made my live a bit easier :)

    root@nas-XX-XX-XX:/etc/apache2/sites-enabled# ls -al
    total 28
    drwxr-xr-x 1 115 guest 206 Dec 25 18:12 .
    drwxr-xr-x 1 root root 188 Dec 24 10:08 ..
    lrwxrwxrwx 1 root root 36 Dec 25 17:29 000-fv-http -> /etc/apache2/sites-available/fv-http
    lrwxrwxrwx 1 root root 27 Dec 24 10:08 000-fv-https -> ../sites-available/fv-https
    lrwxrwxrwx 1 root root 23 Dec 25 18:12 090-jenkins.conf -> /apps/jenkins/http.conf
    lrwxrwxrwx 1 root root 21 Dec 25 18:12 090-koken.conf -> /apps/koken/http.conf
    lrwxrwxrwx 1 root root 22 Dec 25 18:12 090-piwigo.conf -> /apps/piwigo/http.conf
    lrwxrwxrwx 1 root root 28 Dec 25 18:12 090-surveillance.conf -> /apps/surveillance/http.conf
    lrwxrwxrwx 1 root root 36 Oct 11 2013 dsnpevldefault -> /etc/apache2/sites-available/default
    root@nas-XX-XX-XX:/etc/apache2/sites-enabled# echo "First test if apache would restart. Restart failed! This proves the problem is related to the Apache configuration."
    root@nas-XX-XX-XX:/etc/apache2/sites-enabled# service apache2 restart
    [....] Restarting apache2 (via systemctl): apache2.serviceJob failed. See system journal and 'systemctl status' for details.
    failed!
    root@nas-XX-XX-XX:/etc/apache2/sites-enabled# echo "Check the system. It showed ReadySurveillance failed to uninstall"
    root@nas-D5-FE-B8:/etc/apache2/sites-enabled# systemctl status readynasd
    readynasd.service - ReadyNAS System Daemon
    Loaded: loaded (/lib/systemd/system/readynasd.service; enabled)
    Active: active (running) since Thu, 25 Dec 2014 17:38:35 +0100; 1h 9min ago
    Main PID: 4020 (readynasd)
    Status: "Start Main process"
    CGroup: name=systemd:/system/readynasd.service
    └ 4020 /usr/sbin/readynasd -v 3 -t

    Dec 25 18:12:44 nas-D5-FE-B8 readynasd[4020]: Application 'Media Wiki' is uninstalled successfully.
    Dec 25 18:12:46 nas-D5-FE-B8 readynasd[4020]: Cannot send event message. fd=15
    Dec 25 18:13:02 nas-D5-FE-B8 readynasd[4020]: Failed to uninstall application 'ReadySurveillance'.
    root@nas-XX-XX-XX:/etc/apache2/sites-enabled# echo "Removed the symbolic link of the removed application"
    root@nas-XX-XX-XX:/etc/apache2/sites-enabled# rm 090-surveillance.conf
    root@nas-XX-XX-XX:/etc/apache2/sites-enabled# echo "Restarted apache once more. Since symbolic link was gone, this restart was succesful."
    root@nas-XX-XX-XX:/etc/apache2/sites-enabled# service apache2 restart
    [ ok ] Restarting apache2 (via systemctl): apache2.service.

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More