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Ralus Agent - Netgear No More Support - This Sucks
Subject: NETGEAR Support case #19365284 (ralus addon request)
NETGEAR Support case #19365284
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Case #: 19365284
Case Summary: NASRNDP6000 - Enquiring about new version of Symantec Backup agent
Product: ReadyNASRNDP6000
Update from NETGEAR:
Dear customer,
My name is Alexander and im the L3 Support Engineer who has worked on your case/request for the past 8 months.
we finally got some feedback from our engineers and symantec. it looks like we will not be able to produce any more update ralus agent addons due to the fact that symantec will not provide us with updated versions of the software.
that means there will be no more development of the addon. i am terribly sorry to give you these bad news, but it cannot be changed.
i will close the case since there is nothing more we can do from our side on this matter.
Kind regards,
Alexander
Netgear L3 Support Engineer
NETGEAR Support case #19365284
Please *DO NOT* reply to this mail.
To send a follow-up repsonse, click on the following link:
If clicking the link above does not work, copy and paste the URL in a new browser window instead.
Case #: 19365284
Case Summary: NASRNDP6000 - Enquiring about new version of Symantec Backup agent
Product: ReadyNASRNDP6000
Update from NETGEAR:
Dear customer,
My name is Alexander and im the L3 Support Engineer who has worked on your case/request for the past 8 months.
we finally got some feedback from our engineers and symantec. it looks like we will not be able to produce any more update ralus agent addons due to the fact that symantec will not provide us with updated versions of the software.
that means there will be no more development of the addon. i am terribly sorry to give you these bad news, but it cannot be changed.
i will close the case since there is nothing more we can do from our side on this matter.
Kind regards,
Alexander
Netgear L3 Support Engineer
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