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Random "Connecting to the ReadyNas Admin Page" Screens #26273218
Looking for ideas or help on how to solve this issue.
When I am connected to my ReadyNas 516 via a web interface, I get random screens that pop up saying "Connecting to the ReadyNas Admin Page"...
Yes I figured that out. After paying for one year of support, the support agent suggested I turn off anti virus and then load firmware 6.4.1.
Guess what, the latest firmware has a major bug. The virus software causes file access to be extreamly slow.
Answers to your questions below:
Which services and apps are you running?
Services:
SMB, AFB, NFS, iTuines, ReadyDLNA, Upnp, HTTP, Https, Antivirus
Apps:
Anti virus Plus
Which firmware are you running?
6.4.0
Tried 6.4.1 but had major connection problems so I went back to 6.4.0.
Can you send me your logs (see the Sending Logs link in my sig)?
Log's sent via e-mail
I didn't get your logs.
There is a known issue with the anti-virus service and 6.4.1. You may wish to try disabling that service and going back to 6.4.1 and seeing if that makes any difference.
Yes I figured that out. After paying for one year of support, the support agent suggested I turn off anti virus and then load firmware 6.4.1.
Guess what, the latest firmware has a major bug. The virus software causes file access to be extreamly slow.
Thanks. I have sent you a PM requesting more details.
If you like I can review your case and can ask customer service what we can do. Note, if you want a refund and they approve that, support may ask you for a contract if you seek help with an issue unrelated to a firmware upgrade.Edit: I found your case.
Do you have the issue with Lightroom on 6.4.1 when AV is disabled? If you still have that issue, then to look into that problem I think support would need you to keep to contact.I also had another issue with the NAS that support helped me with. It kept dropping it's connection to the admin page. After much troubleshooting with the help of Level 2 support they determined that it was not the NAS.
I continued to troubleshoot possible issues with my LAN and determined that it was my Apple Time Machine router. After swaping the router out with a non apple brand, all works normally again.
I was even able to get support from apple on the out of warranty, time machine without paying for a service contract. Different companies have different policies on support I guess.
I learned my lesson on which products to purchase in the future.
No need to request a refund for the support.
Thanks for asking.
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