Antivirus scanner definition file update failed

My RN314 was upgraded to the generally available firmware 6.10.5 two days ago and AV is updating as expected

root@xxxxxReadyNAS:~# systemctl status clamav-freshclam.service
● clamav-freshclam.service - ClamAV virus database updater
   Loaded: loaded (/lib/systemd/system/clamav-freshclam.service; static; vendor preset: disabled)
   Active: inactive (dead) since Sun 2021-05-30 17:26:36 AEST; 1h 18min ago
  Process: 29781 ExecStart=/usr/bin/freshclam --quiet (code=exited, status=0/SUCCESS)
 Main PID: 29781 (code=exited, status=0/SUCCESS)

May 30 17:26:18 xxxxxReadyNAS freshclam[29781]: Your ClamAV installation is OUTDATED!
May 30 17:26:18 xxxxxReadyNAS freshclam[29781]: Local version: 0.100.2 Recommended version: 0.103.2
May 30 17:26:18 xxxxxReadyNAS freshclam[29781]: DON'T PANIC! Read https://www.clamav.net/documents/upgrading-clamav
May 30 17:26:18 xxxxxReadyNAS freshclam[29781]: main.cld is up to date (version: 59, sigs: 4564902, f-level: 60, builder: sigmgr)
May 30 17:26:22 xxxxxReadyNAS freshclam[29781]: Downloading daily-26185.cdiff [100%]
May 30 17:26:26 xxxxxReadyNAS freshclam[29781]: daily.cld updated (version: 26185, sigs: 3984024, f-level: 63, builder: raynman)
May 30 17:26:26 xxxxxReadyNAS freshclam[29781]: bytecode.cld is up to date (version: 333, sigs: 92, f-level: 63, builder: awillia2)
May 30 17:26:35 xxxxxReadyNAS freshclam[29781]: Database updated (8549018 signatures) from database.clamav.net (IP: 104.16.218.84)
May 30 17:26:35 xxxxxReadyNAS freshclam[29781]: Clamd successfully notified about the update.
May 30 17:26:36 xxxxxReadyNAS systemd[1]: Started ClamAV virus database updater.

Prior to this it was running 6.10.4 Hotfix 1 which FIXED the AV not updating for me.

I aslo asked the question regarding "Your ClamAV installation is OUTDATED!" in community post Your-ClamAV-installation-is-OUTDATED to which B_L responded

The ClamAV version in the latest 6.10.4 firmware and the upcoming 6.10.5 firmware is 0.100.2.  It works well in ReadyNAS device so far.

It is not recommended to upgrade the ClamAV engine manually. 

ReadyNAS engineering team will be looking into the plan of upgrading it to the latest version in the future firmware release.

I have not seen a post that lets the community know if there is any plans to upgrade 

B_L any thoughts?

Hi everyone,

Updated to the new release, 6.10.5, yesterday. I have rebootet and restarted my 424 a few times after that but still get "Antivirus scanner definition file update failed due to download failure. Check your Internet connection." AV version is still "Mar 10, 2021 13:08:51"

I would publically thank Justin dingjs1421 for remotely fixing this issue on my 526X.

Got a PM from him as soon as I logged on this morning, virus definitions are now current.

Thanks Justin, nice work!

Marc_V You earlier wrote if anyone had contacted support. Since my AV update still don't work I have to purchase Premium support to get this solved?!  

Hi swehjo,

You may download the system logs of your NAS then provide to me so we can check. You may upload it to a cloud storage site (Google Drive, Dropbox, etc.) then send me the download link via private message.

Regards,

I had this same problem and looked at the ClamAV site's troubleshooting tips. SSH'ing to the NetGear box, stopping FreshClam, deleting the daily.cld and mirrors.dat files, and then starting up FreshClam again finally got it working for me (after updating to firmware 6.10.5, but not sure that was necessary):

systemctl stop clamav-freshclam.service
rm /var/lib/clamav/mirrors.dat
rm /var/lib/clamav/daily.cld
systemctl start clamav-freshclam.service
freshclam -v

I think the virus checker updates had stopped working when our old RN3130 died and we swapped the drives into a newly-purchased 2304. Nothing else I'd seen here and tried worked. The ClamAV docs say to delete the daily.cvd file to force a reload of it, and we just had a daily.cld, so the first time I tried this, it didn't work because I didn't delete daily.cld. When I included that step (third step above), FreshClam started up properly and updated to the latest virus definitions.

Greetings,

I recently upgraded from a RN10400 to a used RN42400. Overall went smoothly except now, like many others, the Antivirus does not update. I updated the firmware to 6.10.5 Hotfix 1. 

The Antivirus is yellow with a date of Mar 21, 2019 12:52:58AM. Updates fail every 24 hours saying "Antivirus scanner definition file update failed due to download failure. Check your Internet connection." All other indications are the Internet connect is working, including downloading the list of available Apps.  I've tried multiple restarts and re-enablements. I've also followed the SSH steps below without luck.

I've seen your most generous offers to assist and wondering if you might help me. I can upload logs and DM you a link if that is where to start.

Thanks

Muchas gracias:

Esto me solucionó el problema !!