Antivirus scanner definition file update failed

Hi All,

This latested issue is all explained in forum topic ReadyNASOS 6.10.6 Beta  in a post from dingjs1421 .

I upgraded to the official firmware 6.10.6 and confirm my issue is now resolved.

many thanks to dingjs1421 from Netgear!

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scrjs wrote:I upgraded to the official firmware 6.10.6 and confirm my issue is now resolved.

 

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How did you do that?  The latest official firmware according to the Netgear Support page is 6.10.5.

I suggest you ask Netgear Support or post on the forum topic ReadyNASOS-6-10-6-Beta (click this link) and request it there.  Netgear is monitoring that form topic

AV updates started failing here again last week. Installing FW 6.10.6 (RC1) looks to have fixed it.

PS - after my post here, the Netgear Community site popped up a satisfaction survey. Upon completing and clicking "submit", got a page with a huge red flag on it stating the submission failed with an unexpected error. Too funny. Maybe the site needs a FW upgrade.

FWIW I posted this in the beta thread too:

I too am having the dreaded "antivirus scanner definition file failed due to download failure check your internet connection" error. (My internet connection is fine.) I am running 6.10.5 Hotfix 1. I don't like to run Beta software and can wait a bit for this to go live but it would be very helpful if we could get an update when the fix for this error will be pushed to a live (non-beta) update. Any chance of getting information on that?

Thanks.

hey Team: https://kb.netgear.com/000064345/ReadyNAS-OS-6-Software-Version-6-10-6?language=en_US

Looks like just released.

Thanks AKLGUY -- I don't yet see it in the Stable release pipeline from ReadyNAS UI. Hope they move it to the stable path soon. 

yeah it is still not coming for me either I think maybe they created the help file before releasing the update

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AKLGUY wrote:

yeah it is still not coming for me either I think maybe they created the help file before releasing the update

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It's released (not tagged as beta or RC-1 in the kb article).

But there is always a lag of a few days to a week before they put it on the update server.  In the meantime you can download from the kb article link and install it manually.

The message "Antivirus scanner definition file update failed due to download failure. Check your Internet connection." appeared last year, was fixed, then reappeared as of October 29, 2021.  My current OS is 6.10.5 Hotfix 1.  Are they ever going to get this right?

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SkiEnthusiast wrote:

The message "Antivirus scanner definition file update failed due to download failure. Check your Internet connection." appeared last year, was fixed, then reappeared as of October 29, 2021.  My current OS is 6.10.5 Hotfix 1.  Are they ever going to get this right?

 

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Yes its fixed in Firmware 6.10.6 available at https://kb.netgear.com/000064345/ReadyNAS-OS-6-Software-Version-6-10-6?language=en_US

Here we go again. Last year I encountered this problem of error messages indicating that the latest antivirus definitions were failing to download. I ended up having to pay for tech support to get this problem fixed! Now it is doing it again. I am currently running firmware version 6.10.5 Hotfix 1. I have read several forum entries saying the solution is to get the latest firmware update 6.10.6. HOWEVER, the link within the RADAR software to (Check for Updates) says that I am running the latest version. SO, I followed the links to manually download the update but the disk image that is downloaded WILL NOT OPEN on my iMac and nothing I have tried will allow me to mount the disk image and instal it. HELP????

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peterongley wrote:

 SO, I followed the links to manually download the update but the disk image that is downloaded WILL NOT OPEN on my iMac and nothing I have tried will allow me to mount the disk image and instal it. HELP????

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It's not a disk image - it just happens to have an img extension. You don't open it or mount it on the Mac.

Instead you go to system->settings->update in the admin web ui and click on the "install firmware" control.  That will open a window that lets you select the file.  It will then be uploaded to the NAS, and after verification it will install.  You'll then get a pop-up telling you to reboot the NAS.

If this is too hard for you, then just wait a bit longer.  Netgear should be pushing the release out through check-for-updates fairly soon.

6.10.6 fixed this issue on my 526X, functioning perfectly again.

StephenB wrote:

Instead you go to system->settings->update in the admin web ui and click on the "install firmware" control.  That will open a window that lets you select the file.  It will then be uploaded to the NAS, and after verification it will install.  You'll then get a pop-up telling you to reboot the NAS.

 

Thanks for your help. The .img file extension had me fooled inti thinking it was a **bleep** image, (I can't imagine why).

I have done as you suggested and gone in through the system page and tried to do a manual firmware update. All I am getting is a blue spinning wheel as the system tries to upload the file but nothing happens. Eventually RAIDar just gives up. I guess I will have to wait until the update is registered on the server and my system recognises that it needs to be updated.

Once again, thanks for taking the time to answer my question.

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peterongley wrote:
All I am getting is a blue spinning wheel as the system tries to upload the file but nothing happens.

 

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You uploaded the arm binary???

I suggest checking that your OS partition isn't full. Download the entire log zip file from the logs page in the web ui.

Then open volume.log, and scroll down to the section that starts with === df -h ===

=== df -h ===
Filesystem      Size  Used Avail Use% Mounted on
udev             10M  4.0K   10M   1% /dev
/dev/md0        4.0G  1.1G  2.7G  29% /
tmpfs           1.9G     0  1.9G   0% /dev/shm
tmpfs           1.9G  7.7M  1.9G   1% /run
tmpfs           962M   12M  950M   2% /run/lock
tmpfs           1.9G     0  1.9G   0% /sys/fs/cgroup

The /dev/md0 line is the OS partition.  Normally it is 20-30% full.  Let us know what yours is.

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StephenB wrote:

You uploaded the arm binary???

 

I suggest checking that your OS partition isn't full. Download the entire log zip file from the logs page in the web ui.

 

Thanks for your reply.

Yes I downloaded the arm binary file.

Checked the log as suggested. It is currently at 37%

Maybe reboot the NAS and try the upload again.

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StephenB wrote:

Maybe reboot the NAS and try the upload again.

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Thanks StepenB!!!  Who would have thought the old, "Try turning it off and turning it back on again," suggestion would work?? 

I restarted the NAS and the binary file uploaded immediately, withing a matter of seconds. The NAS then needed to be rebooted twice before the firmware installed itself, but now everything is looking like it has worked.

Thanks for your support. I just wish Netgear would make these things simple and easy for non-expert users like myself......