Forum Discussion

Aspirant

Oct 16, 2015

Solved

firmware 6.4.0 is not installed

Hi, I have tried to update to firmware 6.4.0, but de new firmware is not installed. The internet installation as well as the offline installation started with the upload of the software and ended...

Installation & Upgrade

kohdee
Oct 17, 2015
Please use this article to resolve RN100/RN2120 checksum issues with upgrading the firmware to 6.4.0 or newer:

http://kb.netgear.com/app/answers/detail/a_id/29974

kohdee

NETGEAR Expert

Oct 17, 2015

Please use this article to resolve RN100/RN2120 checksum issues with upgrading the firmware to 6.4.0 or newer:

http://kb.netgear.com/app/answers/detail/a_id/29974

jofred

Aspirant

Oct 19, 2015

dear kohdee,

I followed the instructions from the article and it works great!

Now I see that the RN102 is upgraded to firmware 6.4.0

Thanks!

Jophus
Luminary
Oct 21, 2015
I followed the instructions and my RN102 remains on 6.2.5. The fix didn't work on my hardware.
- JennC
  NETGEAR Employee Retired
  Oct 21, 2015
  Hello Jophus,
  
  Sorry to hear it didn't work on your unit.
  
  Please contact support center. Although support warranty, you still have a one time exemption. I suggest contacting asap.
  
  Regards,
  - Jophus
    Luminary
    Oct 22, 2015
    My frustration and anger urges me to using words which cannot be posted on this forum due to the potential of being banned, or worse, undermining my message to all forum members who use this place to source assistance and guidance.
    
    After installing/reinstalling 6.4.0 and FAQ workaround App install.. nothing worked....
    I tried backing up my configuration - it did not work
    I lost the ability to Wake-on-LAN, which I had previously
    
    I performed a factory reset I am now on 6.4.0.. but with no data, no configuration and 6+ TB to recopy over.
    
    I have lost all the data on this box - it is a back-up box of my primary NAS. I am now required to re-configure, from scratch. This is time consuming and should be avoidable.
    
    Netgear - this is a debacle for me and has severly diminished and undermined my confidence in your ability to deliver on your promises... perhaps doubling-down on a RN102 as a backup for me flawless Ultra 6 was a mistake?
    
    Please advise on how to turn off the auto-update check..... I will choose when and what version to upgrade to in future.