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Guide

Dec 02, 2015

Solved

OS 6.4.1 slow ... to the point of unusable

We just upgraded an RN102 to 6.4.1, which intially seemed to fix some backup issues we'd been working around, however we've just downgraded to 6.4.0 after seeing 6.4.1 being too slow to be usable (th...

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mdgm-ntgr
Mar 24, 2016
To get the fix for the anti-virus issue you can update to ReadyNASOS 6.5.0-T338 (Beta 2) (or later). Alternatively if you prefer you can stay on 6.4.2 for now and install the hot-fix (which is now available).

Thanks for your patience.

Skepher

Aspirant

Feb 10, 2016

Well that's no fun. I guess I incorrectly assumed the issue was resolved in 6.4.2.

For anyone else, read the notes (like I didn't).

6.4.2 does NOT fix the virus checker slow issue.

Flomer

Tutor

Feb 10, 2016

Hi all!

That’s the answer I was looking for. I'm a bit disappointed because I thought this major bug will be fixed with the 6.4.2. So this version is also useless... Can't believe this is treated like a minor concern... So still running 6.4.0 until the next round.

Br,

Florian

BrianL2
NETGEAR Employee Retired
Feb 10, 2016
Hi Skepher & Flomer,

Rest assured that NETGEAR is working on a fix that will address this issue.

Kind regards,

BrianL
NETGEAR Community Team
mdgm-ntgr
NETGEAR Employee Retired
Feb 13, 2016
This is a high priority bug, but I had been saying for a while that it would not be fixed in 6.4.2. We didn't have a fix ready in time and there were other issues that 6.4.2 would address that we needed to provide to our users. The AV problem was already present in 6.4.1, so it's not a regression in 6.4.2.

We have a potential fix for the slow performance with AV enabled and are looking for a few testers.

We have a potential fix. If you are interested please:

1. Disable the Anti-Virus service under System > Settings > Services

2. Update to 6.4.2

3. Send me a private message and I will let you know the remaining things we need for you to be able to test it.