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Readynas 102 not backing up and freezing after upgrade to 6.4.2
My client has a Readynas 102 2x3tb system It is backed up by 2 x WD 3TB disks which are rotated and plugged into the front of the Nas. It has always been a bit problematic in that the WD driv...
O.K. I think this discussion has run its course.
Now that this is fixed in 6.5.0 if you have any issues on that you should open a new thread.
I'm closing this thread.
1. I ran a few tests with 2 RN102 from our lab: one on 6.2.5, the another on 6.4.2
2. I copied the exact same data to both of them : 15GB (total) - a mix of big and small files
3. I ran backup jobs on both NASes (full backup of the data volume) using the same USB 3.0 stick, NTFS formated and plugged to the rear ports
4. There was a noticeable difference between the 2 backup jobs: it took over 2 hours on 6.4.2 and around 40 minutes for the one on 6.2.5
This is the same behaviour I see. Transfer speeds of around 1.5MB/s while the GUI becomes unresponsive and the unit requires a hard reset. I have explained in my support ticket (#26576559) that at that rate it would take a month to back up the 4TB drive in my 102.
Hi
If you have not already done so, I suggest you ask them to refer to my support ticket no. #26140511
Finally Netgear appear to be taking this matter seriously and the more people that raise it through the proper channels the more chance we have of getting something done.
John
Ok thanks guys. I have now submitted a similar support ticket. #26587405
So it is pretty clear that the upgrade has created this issue. Ideally I need the front usb backup sorting and not just the backup speeds on the rear port. The front usb crashes the entire unit and the rear ones are unusable due to it taking too long and rendering the NAS useless.
Hi Barry
if you look at my recent comments to another user they too have had the same issues.
i think we are finally going to get some action but it both annoys and saddens me that it's taken five months of hard slog and bad feeling to get here. This really should not be necessary.
My Netgear support engineer says he is testing the front socket.
It almost seems as if the rear sockets are running usb 1. My front socket does work but only does a tiny backup, stalls and then hangs the NAS.
i breathe a sigh of relief every morning when I see a successful backup.
john
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