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ReadyNAS 204 Will not shut down fully, shows do_exit+9ec
When trying to shutdown my ReadyNAS 204 it hangs with an error of do_exit+9ec on display. The only way to recover is to disconnect the AC power cord and reconnect. I have the most current version ...
For those affected by this issue, would you please try this:
Login into Web GUI Admin page -> System -> Performance -> Status -> Under fan, select cool mode
Please let us know if you still have issue with cool mode.
The cause of this issue:
Ethernet PHY is not properly initialized during boot when board temperature is high. Besides lost of Ethernet connection, it also keeps wake on LAN (WOL) active which prevent system power off regardless if WOL is enabled or not.
Temporary work around:
If system runs into this issue already, unplug system, wait system temperature drops to room temperature(about 10 minutes), then power on. Select cool mode should reduce chance of run into this issue.
Software fix:
We are working on a software fix which will detect and re-initialize network properly.
Any news on a fix? It is still happening with 6.10.1.
The only way I can boot is by putting it in the freezer for 15 minutes, works everytime. Or by letting it cool down for several hours but even then, sometimes it doesn't work.
A fix would be greatly appreciated. My RN214 is still under hardware warranty until 2020 but I cannot get an RMA, they want 79$ for a year of support so a level 2 technician can diagnose what I already diagnosed.
I was able to get and RMA and was sent a diskless unit. Once the drives were installed from the old unit everything is working just fine now. I think I had a bad NIC card. Now when I restart the unit or after a software update the unit shuts down and restarts. Hope you can get an RMA.
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