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Forum Discussion
ReadyNas NV+ v2 Booting & 'fault disk' problem - PLEASE HELP (8+ yrs of data/work at risk)
Dear Netgear Support, Dear Community, This is a desperate cry for help from a small business owner worried about potentially loosing 8+ years of work & critical business data. Please help in wha...
I feel for your anguish. Did you let mdgm know your case number? I did not see your reply to his question on case number. If you did not perform factory reset with drives in, chance is that your data should be still there. Thanks.
Hi C3PO
Many thanks for taking time to read and follow-up.
I am now in touch with Raf of UK/Ireland Level 2 support and I believe he also found my unit in tech support mode but with disks removed (for safety).
I am now awaiting to hear from Raf or one of his Level 2/3 engineers/colleagues to agree next steps (they issued a new case number)
I only tried to reboot the NAS twice (by unplugging it); I did not perform a factory reset (or put the NAS into tech support mode with drives inserted;
drives were taken out prior to putting NAS into tech support mode).
I am still hopeful that is 'only' a NAS booting problem or other software glitch which can be fixed remotely by Level 2/3 support in tech-support mode;
I'm faily certain & hopeful that all 4 drives are still healthy & contain my data (after all it's virtually impossible for 4 drives to fail at the same time, isn't it?!)
I will post an update once I heard from NETGEAR Level 2 support.
Many thanks again for everyone's help
Sascha
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