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RN102 don't shutdown properly since 6.4.0 upgrade
Hello, Since I've upgrade my Readynas 102 to the new firmware (with no problem), I'm experiencing strange behaviours during shutdown. This appear if I stop it with the power button or form th...
Hello,
Without any clue to solve my problem I finaly manage to do a factory reset from the boot menu.
I follow the informations from http://kb.netgear.com/app/answers/detail/a_id/22892 and everything seems fine.
I will think twice before applying the next firmware upgrade, it's a lot of work to get the device working normally :-(
Hi JennC,
I did what you suggested and contacted Netgear Support via Chat. What I found out (in my case) is:
- my NAS RN102 didn't properly shutdown, because of "ATA Error Count" of one of my HDs
- this shutdown problem didn't occur before updating to 6.4.0 (but the errors may have been there before)
So, for all of you with shutdown problems, please check your logs. What I learned is, that in the logs of the webinterface (Admin Page) _these_ errors are not listed. These errors do _not_ trigger a S.M.A.R.T. disk failure or anything like this - so you couldn't see them in the normal logs.
You have to "download" all the logs of your NAS "Admin Page -> Logs" and then open the "disk_info.log"
if there are any "ATA Errors" change this HD - and in my case everything is fine afterwards.
I hope this helps some of you - and thanks to NETGEAR Support for their help.
pit
And dont forget to backup your data ;-)
pit_vr wrote:
... my NAS RN102 didn't properly shutdown, because of "ATA Error Count" of one of my HDs
...What I learned is, that in the logs of the webinterface (Admin Page) _these_ errors are not listed. These errors do _not_ trigger a S.M.A.R.T. disk failure or anything like this - so you couldn't see them in the normal logs.
Increasing ATA error counts are logged in 4.x.x firmware, and do generate email alerts. If that is not done with OS6, then in my opinion it is a bug.
FWIW, ATA errors aren't always caused by a faulty drive (but in most cases they are).
Please let me know your case number so I can review it.
We do send email alerts about the ATA error count increasing. It's one of the key SMART stats that we track. The history of changes to counts such as the ATA error count are in smart_history.log
An increasing ATA error count is an indication that a disk may be failing.o.k. I see.
My case
Case # 26030582
I assumed, that these alerts will show up in the normal logs. I didn't set up an alert contact, because I viewed the logs of the NAS regularly. In my smart_history.log the increase of ata_erros is logged. Good to know, so I should set up the email notification :smileyembarrassed:
If you still need it, I could post my smart_history.log
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