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MWiggins's avatar
MWiggins
Tutor
Jun 03, 2016
Solved

NightHawk R8500 Shutdown - Overheating?

Noticed this afternoon that my R8500 was off. I thought that the power strip had failed so I moved the router's power adapter directly to the wall and it powered back up. After an hour or so, I came back into the office to find it off again. The router felt slightly warm so I elevated it to get circulation underneath it just in case. I also moved it to another power strip and monitored it for a bit. I sat down to play BO3 for a bit and after about an hour the router shut off once again. This time I felt the router right after it shut down and found the bottom to be incredibly hot. Laptop running stress test levels of hot. I unplugged it and plugged it back in with not response. After waiting for about 2 minutes I tried again and it powered up no problem.

 

My guess is that the router is overheating. Anyone else encounter this or have suggestions for testing this theory/methods for dealing with it? 

R8500
Troubleshooting
  • MWiggins's avatar
    MWiggins
    Jun 03, 2016

    Thanks for the assistance, but I contacted Netgear support this morning. They issued an RMA for an overheating unit.

     

    I came here looking to see if others had experienced this issue. At least now I suppose this thread can serve as reference for anyone else that may encounter it.

16 Replies

  • MWiggins's avatar
    MWiggins
    Tutor
    Jun 03, 2016

    Update

     

    Router continued to fail in less than an hour under normal household usage conditions. Hooked up old router and left it running all night with no issues. R8500 sat powered on with no network activity and still had power this morning. Not warm to the touch. Seems to definitely be an overheating issue.

    • ElaineM's avatar
      ElaineM
      NETGEAR Employee Retired
      Jun 03, 2016

      Hello MWiggins

       

      Welcome to the community!

       

      Let me follow-up on your submitted case to support.

      They'll be in contact with you separately.

       

      • MWiggins's avatar
        MWiggins
        Tutor
        Jun 03, 2016

        Thanks for the assistance, but I contacted Netgear support this morning. They issued an RMA for an overheating unit.

         

        I came here looking to see if others had experienced this issue. At least now I suppose this thread can serve as reference for anyone else that may encounter it.

    • VE6CGX's avatar
      VE6CGX
      Master
      Jun 03, 2016

      I think either it is over heating or flaky wall wart issue. Some times during assembly they don't use enough heat sinking compund

      or heat sink itself is loose.