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leotchest's avatar
leotchest
Aspirant
Feb 09, 2016
Solved

Ready NAS 102 impossibly slow

I have had the NAS 102 for couple of years now and it seemed to work OK - in fact i mainly just use it as an external backup device. I have all my files and folders stored on it. 

Typically, I would keep the backups on the NAS all up to date by using Goodsync, a simple desktop program. 

However, i can no longer keep my files synchronised because the NAS has become so slow that Goodsync just times out & I keep getting the message 

"Error analyzing \\192.168.1.80\Photos\: no reply after 136(120)-sec timeout: The specified network name is no longer available"

Somehow the NAS keeps disappearing - or rather its running so slow that the synchronised believes it has disappeared.

As an example of how slow the NAS is, if i select a small photo (less than 115kb in size) and try to open it, it will take approximately 2 minutes for that photo to load into the default windows picture viewer. Also, any time you want to open a folder in windows explorer that is on the NAS, it takes ages simply to open any folder. 

The NAS was always fairly slow, but it was never this slow - I just cant use it at all through windows explorer or my sync software.

I should say though that if i try to look at those photos through the web browser (under the shares tab) it does not appear to be so slow - it is more "normal"

The firmware was updated to the latest version today (Feb 8th 2016).

OS is WIndows 7 Pro x64bit

Desktop computer is i7 3930K 32Gb ram SSD

 

Any suggestions please ?

  • Which services and apps are you running?

    Are you using the anti-virus service? If so, please disable it under System > Settings > Services.

     

    Can you send me your logs (see the Sending Logs link in my sig)?

     

    Welcome to the Community!

10 Replies

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  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired

    Which services and apps are you running?

    Are you using the anti-virus service? If so, please disable it under System > Settings > Services.

     

    Can you send me your logs (see the Sending Logs link in my sig)?

     

    Welcome to the Community!

  • hi, the same issue (RN102) I have after upgrade fw from 6.4.0  to 6.4.1 , or 6.4.2 . Downgrade to 6.4.0 fw solved this issue for me...

    • JennC's avatar
      JennC
      NETGEAR Employee Retired

      Hello bolek007,

       

      Was the AntiVirus already disabled before downgrading FW and it was already using 6.4.2?

       

      Regards,

      • bolek007's avatar
        bolek007
        Tutor

        Hello JennC,

        Antivirus was all the time enabled... Now I am back on 6.4.0


  • leotchest wrote:

    I have had the NAS 102 for couple of years now and it seemed to work OK - in fact i mainly just use it as an external backup device. I have all my files and folders stored on it. 

    Typically, I would keep the backups on the NAS all up to date by using Goodsync, a simple desktop program. 

    However, i can no longer keep my files synchronised because the NAS has become so slow that Goodsync just times out & I keep getting the message 

    "Error analyzing \\192.168.1.80\Photos\: no reply after 136(120)-sec timeout: The specified network name is no longer available"

    Somehow the NAS keeps disappearing - or rather its running so slow that the synchronised believes it has disappeared.

    As an example of how slow the NAS is, if i select a small photo (less than 115kb in size) and try to open it, it will take approximately 2 minutes for that photo to load into the default windows picture viewer. Also, any time you want to open a folder in windows explorer that is on the NAS, it takes ages simply to open any folder. 

    The NAS was always fairly slow, but it was never this slow - I just cant use it at all through windows explorer or my sync software.

    I should say though that if i try to look at those photos through the web browser (under the shares tab) it does not appear to be so slow - it is more "normal"

    The firmware was updated to the latest version today (Feb 8th 2016).

    OS is WIndows 7 Pro x64bit

    Desktop computer is i7 3930K 32Gb ram SSD

     

    Any suggestions please ?


    I have found that the latest update 6.4.2 has KILLED the network throughput. With the latest 6.4.2, my max sustained network transfer rate was 37.0 MB/s or about 30% of network bandwidth.  When I am on version 6.2.5. My max sustained network transfer rate is 63.5 MB/s or 53% of network bandwidth of 1Gbps.

    See various posts in:

    ReadyNAS OS 6.4.2 Feedback Thread

    • BrianL2's avatar
      BrianL2
      NETGEAR Employee Retired

      Hi DoctorBrown,

       

      This performance issue was caused by the AntiVirus feature of the ReadyNAS system. While an official fix is being worked on, a hotfix has been available and you can get it from mdgm-ntgr (via pm).

       

       

      Kind regards,

       

      BrianL
      NETGEAR Community Team

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