Third class service provide by Netgear. My Ready NAS have some falut and registered a complain for that but after 24 hours there is no reply from Netgear. My companies all important data in NAS and NAS will not start. Even L2 level support executive will not track any update regarding my issue. And L3 level support executive will not contact me for any quiry. And due to iSCSI I can not get my data on any other any device. How can I trust on Netgear Product. If I am not getting proper support or tracking my complain status. Very poor service provide by Neat gear. If company will not able to provide support then why there are sell this type of product in market. No onsite support provided by Netgear.... It is my request you kindly change your Data/Storage device with some good company if you have any Netgear product. Because of at the time of support Netgear will never help you and after all your time and money both are west.

The ReadyNAS 100 series devices go to Home Support, not Business support. For Business-class support, you should consider purchasing a business unit for your business.Your unit should be restarting soon into normal mode with data access.

Hello sjpatel, Home and/or business class products will get support. Note that business class products are for business environment and get business class support because these products' features and functionalities are expected to be better than Home class units, while Home products are ideal for home network that have smaller group and fewer data to store. The support for Home products is different from business product. Checking on your support case, you were emailed several times and updated with what may have caused the problem and what was fixed. The last update shows that you have also replaced the chassis which also caused a problem. If you are not able to receive the updates, it is best you contact support again to check on the status of your case. Currently, your case is still esclated after setting it back to Telnet/Tech Support mode. Also, while NAS is being tested/fixed, try not to change anything on it unless you are requested so it won't affect the procedures they set in place, the progress and steps they have already taken. And we always strongly recommend to have full backup of the files specially for business related files. NETGEAR Community team values the feedback of the community regarding their concerns. We thank you for your contributions and we sincerely apologize for any inconvenience you have experienced from the support center. Regards,

Due to a power failure the data recovery backup process had to be restarted. The system is now on a UPS. A NAS used for important business use should be on a UPS. Just like any server it's best to minimise the number of unsafe shutdowns.The 100 series is designed for home use. For mission critical business use you should be looking at purchasing a model such as the ReadyNAS 516 or perhaps a ReadyDATA 516. You could ask support to put you in touch with the sales who could work with you to pick the right model for your needs going forward.Furthermore backing up the data is important. Data recovery is a last resort and inherently there is is the possibility it may be unsuccessful. An advantage of the ReadyDATA 516 route is that the ReadyDATA 516 supports block level replication so you could replicate iSCSI LUNs from one ReadyDATA to another one. So if you need to use iSCSI this would be the best way to go.

If I purchase Home series device than Netgear will not given support ?

Ok But after 4 days there is no responce from netgear.Now only few problems are pending to resolved.From Last 4 Days my NAS not Working and my 100+ employees are not working due to NAS problem.Please understand my problem and give me solution for that. Please help me if any tool or software for get data for NAS HDD which RAID and iSCSI LUN Data.So I can atlest get data back from HDD and start my work. Please please reply for that any tool available for that ?

Ready NAS Netgear Support #25502778

17 Replies

Replies have been turned off for this discussion

ReadySECURE
Apprentice
Jul 29, 2015
The ReadyNAS 100 series devices go to Home Support, not Business support. For Business-class support, you should consider purchasing a business unit for your business.
Your unit should be restarting soon into normal mode with data access.
- sjpatel
  Aspirant
  Jul 31, 2015
  If I purchase Home series device than Netgear will not given support ?
  - JennC
    NETGEAR Employee Retired
    Jul 31, 2015
    Hello sjpatel,
    
    Home and/or business class products will get support. Note that business class products are for business environment and get business class support because these products' features and functionalities are expected to be better than Home class units, while Home products are ideal for home network that have smaller group and fewer data to store. The support for Home products is different from business product.
    
    Checking on your support case, you were emailed several times and updated with what may have caused the problem and what was fixed. The last update shows that you have also replaced the chassis which also caused a problem. If you are not able to receive the updates, it is best you contact support again to check on the status of your case. Currently, your case is still esclated after setting it back to Telnet/Tech Support mode.
    
    Also, while NAS is being tested/fixed, try not to change anything on it unless you are requested so it won't affect the procedures they set in place, the progress and steps they have already taken. And we always strongly recommend to have full backup of the files specially for business related files.
    
    NETGEAR Community team values the feedback of the community regarding their concerns. We thank you for your contributions and we sincerely apologize for any inconvenience you have experienced from the support center.
    
    Regards,

Forum Discussion

Ready NAS Netgear Support #25502778

17 Replies

Related Content

Netgear Switch mit QoS und IGMPv3 Support

NETGEAR D7800: Router che supporta il profilo Voip (Linea telefonica)

Netgear Support für mich nicht mehr zu erreichen

Top NETGEAR FAQs - Support and End of Service

NETGEAR aggiungerà il supporto al MAP-T per SKY WIFI ?

NETGEAR Academy

ProSupport for Business