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Ready NAS Ultra 2 power supply issue and out of support
Hi all,
I have a readynas ultra 2 which I purchased in 2011. Looking at the support site this is now EOL: https://www.netgear.com/support/product/RNDU2000%20%28ReadyNAS%20Ultra%202%29.aspx
Its getting, what seems a fairly common problem "V+12 power is out of normal range [expected: 12.00 current: 11.14]."
Disks seem ok, well one is deffo OK, not sure about the other, but not a big deal as it could be rebuilt or restored from a backup.
I have changed the (external) PSU and that has no effect, I still get the same problems; the other cause mentioned in the threads is "chassis problem" - contact support.
I cant really contact support as its out of warranty (and they would charge me money just to tell me, "yes sir, its out of warranty")
I am trying to avoid buying a new NAS, so is the only option "chassis repair" and does anyone have any ideas where I could get that done in the UK, the cost and if its actually worth it or not
Many thanks
Chris
I didnt mention it on the previous post because I wasnt sure if it was significant or not, but I "hoovered" out by NAS as well just before putting the second dsik back in.
So maybe we have the cause of the problem ... DUST !!!
Thanks for all your help on this one. :smileyhappy:
12 Replies
Do you have an up to date backup?
We don't offer a service to repair faulty units. We replace defective units with refurbished units if there is warranty entitlement.
yes I have an up to date backup (the NAS is not actually the master data source), but its backed up to USB. I have loads of backups!
Is there anywhere in the UK that would look at a repair, or is it not feasable?
Thanks
I'm not in the UK, so couldn't help anyway. But without schematics, it would be a guessing game as to how to go about fixing it.
One possibility is that it's just the measurement that's wrong and the voltage is OK. If you remove one drive (reducng the 12V load), does that make a difference?
You could also measure the voltage at the back side of the SATA backplane.
I had similar problem on my Ultra 2 Plus running fine on unsupported OS 6.5.2 .
I suddenely started to get these V+12 messages and numerous HD resync occurences after power downs . I swapped out the PSU brick for a similar one albiet a slight increase in grunt - 5.5 amp capable . However this had no effect . I then took the complete chassis apart including all daughter boards which was surpisingly easy . I then blasted everything with compressed air to remove a fair amount of dust .
Put it all back together and system now back to normality ( touch wood ) with no more of these reports after a week . Perhaps 3 years of dust effected the sensor - dunno , but seems to have worked for me .
I didnt mention it on the previous post because I wasnt sure if it was significant or not, but I "hoovered" out by NAS as well just before putting the second dsik back in.
So maybe we have the cause of the problem ... DUST !!!
Thanks for all your help on this one. :smileyhappy:
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