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mc41's avatar
mc41
Aspirant
Jan 22, 2017
Solved

ReadyCLOUD not connecting

Trying to connect via readycloud. Says nas is off line which it isnt any solution ?  Cheers bill
Other Discussions
  • StephenB's avatar
    StephenB
    Jan 29, 2017
    mc41 wrote:
    Go into admin page and add it ?

    Yes.  It's under network settings (ipv4).

mc41's avatar
mc41
Aspirant
Jan 27, 2017
No change. Says logged in. NAS off line which it isn't
JennC's avatar
JennC
NETGEAR Employee Retired
Jan 27, 2017

Hello mc41,

 

Please provide more info.

 

  • What is the model number of the NAS?
  • What is the current firmware version?
  • Are you logging in using the main ReadyCloud account?
  • Is the ReadyNAS getting on the Internet?
  • Are you using a computer that is connected to the same network where the NAS is when logging in to ReadyCloud portal?
  • When you use ReadyCloud app on Windows/Mac desktop or on an Android, do you get the same problem?
  • Do you log in using ReadyCloud account that is in an email address format?

 

Regards,

  • mc41's avatar
    mc41
    Aspirant
    Jan 28, 2017

    Readynas  104

    serial 3EPE4CEH00DF2

     firmware 6.6.1

    log in on mac desktop using RAIDar  no problem,the readycloud sitting ontop  screen in tool bar section,  just spinning saying connecting (which it never stops tying to do and never connects 

     

    Are you logging in using the main ReadyCloud account? ??? Not sure what you mean


    Is the ReadyNAS getting on the Internet? ????  not sure what yiou mean 

     

    Are you using a computer that is connected to the same network where the NAS is when logging in to ReadyCloud portal?  (cant log onto portal)

     

    When you use ReadyCloud app on Windows/Mac desktop or on an Android, do you get the same problem?  yes

     

    Do you log in using ReadyCloud account that is in an email address format?            the user name on the computor toolbar is not a email setup 

    • StephenB's avatar
      StephenB
      Guru - Experienced User
      Jan 28, 2017
      mc41 wrote:

       


      Is the ReadyNAS getting on the Internet? ????  not sure what yiou mean 

       

      Look in the admin web ui and see if you see "internet available" with a green checkbox in front of it on the cloud page.

      mc41 wrote:

       

       

      Are you logging in using the main ReadyCloud account? ??? Not sure what you mean

       

      Do you log in using ReadyCloud account that is in an email address format? 

      Did you set up a readycloud account on the portal?  ReadyCloud accounts are managed by Netgear, and they all are in email-address format.

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