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Forum Discussion
mc41
Jan 22, 2017Aspirant
ReadyCLOUD not connecting
Trying to connect via readycloud. Says nas is off line which it isnt any solution ? Cheers bill
mc41
Feb 01, 2017Aspirant
Get in from here. http://readycloud.netgear.com/client/index.
Just not from readycloud app
Just not from readycloud app
- JennCFeb 01, 2017NETGEAR Employee Retired
Hello mc41,
Thank you! ReadyCloud app is currently problem and engineering team is already aware and working on it. The portal works, we suggest everyone to use the portal for the meantime.
Regards,
- BriBromFeb 01, 2017Star
The portal is not working for the employee I have who connects remotely. For whatever reason, your latest brilliant firmware update knocked out his ability to use the browser portal to access my RN104
- JennCFeb 02, 2017NETGEAR Employee Retired
Hello BriBrom,
Do they already have files stored to their home shares? If not, remove then reinvite them.
Problem with desktop client is resolved now.
Regards,
- JennCFeb 03, 2017NETGEAR Employee Retired
Hello mc41,
You still have problems access the NAS through the portal? If it is through the portal then you might get problems also through the desktop client app. The issue you have is not the same as the one I mentioned earlier that has been fixed.
Ok so now I can access everything in shared,OTHER than photo's = Access denied" no idea why this is so,but it is doing my head in
Wednesday at 4:13 PM
Is this the problem you are still experiencing? Are you using an invited ReadyCloud user or the main one account that is entered on the admin page's Cloud tab?
By the way, you have already marked one of the posts as the accepted solution, if the issue that you have raised is not resolved yet, unmark it since you are the original poster of this thread.
Regards,
- BriBromFeb 03, 2017Star
Everything started working again yesterday, so problem solved.
- JennCFeb 03, 2017NETGEAR Employee Retired
Hello BriBrom,
Thank you for confirming that the problem you were experiencing is now solved. The previous message I posted was meant for mc41. I guess I'll just modify it.
Regards,
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