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linnallen's avatar
linnallen
Aspirant
May 14, 2018

readydr job failure: protocol error

Source & Destination ReadyNAS are in different locations and ReadyDR replicates over an Internet connection. ReadyDR Job is configured and can successfully connect to destination ReadyNAS and create ReadyDR Snapshot Share. Job fails with ReadyDR Job Failure: Protocol Error. Have searched online and can't find information about cause or correction.

6 Replies

  • Retired_Member's avatar
    Retired_Member

    How do you connect both devices on internet?  ReadyDR needs ports(80,443,5253) open on destination device if the NAS is behind of router.if you use VPN to connect both devices then we need to check the log to determine the issue(email to:nsbu_logs@netgear.com)

     

     

     

    • linnallen's avatar
      linnallen
      Aspirant

      . Connection is not an issue. Port Forwarding has been setup and the two devices connect. A ReadyDR has been setup and will begin the transfer process. After some period of time, hours or days, the job will fail with eitehr an input/output error or a protocol error. This is the first protocol error received. Have done the internet searches and little or no information about this error, cause, or correction.

       

      I have been using Ready Replicate for years and it works very well. In this case a Ready Replicate job will complete in about in about 10 hours; approx 125GB. The same data using ReadyDR so far has been running for 36 hours and transferred 62GB of data. Have tried going thru a VPN as well and job takes just as long if not longer considering VPN overhead on abndwidth. In addition ReadyDR is difficult to setup with incomplete documentation. Have worked with tier 2/3 support on two different occasions for days to get jobs setup. I now have ReadyDR setup and running on 2 of 3 customers and beginning setup/testing of the 3rd.

       

      The source ReadyNAS is being used as storage for backup jobs instead of tape. The destination ReadyNAS is being used as offsite backup storage for DR; to replace taking a tape offsite. Ready Replicate performed this service well. The rate of transfer using ReadyDR makes using it very inefficient. 

      • Retired_Member's avatar
        Retired_Member

        Hello  linnallen

        Input/output error could be caused by connection problem,can you please send the system log to nsbu_logs@netgear.com?
    • StephenB's avatar
      StephenB
      Guru - Experienced User

      Retired_Member wrote:

      ReadyDR needs ports(80,443,5253) 


      The FAQ only says 5253 ( https://kb.netgear.com/31224/ReadyDR-FAQ )  If you're certain it needs the http/https ports forwarded, can you request that the FAQ be updated?

       

      FWIW, I think that requiring http/https to be forwarded would be a non-starter for lots of folks, as it opens up the possibility of someone gaining administrative access to the NAS over the internet.  Also, it prevents http/https from being used to reach another server.

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