ReadyNAS - Remove inactive volumes to use the disk. Disk #1,2.

I set up my RN316 a few days ago under the (then current) firmware 6.7.3.

X-RAID2 setup (one of the reasons I wanted this NAS was to use different sized drives).

The drives were all put in at once:

2x 2GB (Ch 5 & 6), 2x 3GB (Ch 3 & 4), 2x 4GB (Ch 1 & 2)

Although it took 26 hours to get all the disks sorted out [edit: reshape], the NAS seemed to be working fine, I only had a small amount of test data on it.

I updated the firmware last night to 6.7.4, thinking the right time to do so was

a) when there was little data on the drives, and

b) when there wasn't any data to lose, and

c) to see how seamless NetGear's firmware updates were in a low risk situation, and

d) to get the RN316 onto the latest firmware.

Now I show a similar error to tom72.

- [edit: I can access the NAS local admin page at 10.0.1.xx in a browser OK.]

- all six HDDs show as red in System/Volumes

- I now have a warning saying "Remove inactive volumes to use the disk. Disk #1, 2, 3, 4, 5, 6, 1, 2, 3, 4, 1, 2"

- instead of a single summary box on the left hand side of the System/Volumes page, one that previously showed my working setup, I now have two boxes. The top one has Data  = 0, Free Space = 0, Type = RAID 5. The Bottom one has Data  = 0, Free Space = 0, Type = RAID Unknown.

- whenever I try and use any other tab, a warning pops up saying "No volume exists. NETGEAR Recommends that you create a volume before configuring others. Navigate to the System > Volumes page to create a volume."

I'm pretty glad I had the opportunity to do a firmware update when nothing important was on the NAS, if this is an indication of the likely outcome of a simple firmware update! My confidence in the product is rather shaken right now, but perhaps this is simple, not too unusual, and it's simply my low level of familiarity with the RN316.

So, I have no idea what to do.

I would like to:

1. Understand what happened.

2. Understand what to do.

3. Get the NAS working again ASAP so I can start to use it.

Any help would be very much appreciated.

[edit: this link http://prosupport.netgear.com/pdf/DS_ProSupport_US_Intl.pdf suggests that, as I bought the unit in Australia just inside the window of dates in note 2 I am able to access warranty tech support 24/7 chat for the life of my product]