NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Readynas 102 frozen after attempted firmware upgrade from v6.1.6 to v6.4.0
Hi all,
Attempted to updated my Readynas 102 last night from firmware version 6.1.6 to version 6.4.0.
The unit downloaded the update, but when it asked to reboot, it had lost connection with the Web UI and consequently would no longer respond to direct access via the Web UI, nor did the main power button respond to any input.
I powered it down after 10mins after still no response, and disconnected power and ethernet for a few minutes before restarting in the boot loader.
Boot loader works fine, however trying to access the options (i.e. OS reinstall) results in the same thing - unit restarts, power led blinks rapidly as it's booting, goes solid, then nothing. Power LED stays solid and the power button does not respond to input.
It is basically like it is getting stuck during initial startup, does not even register that there is a disk in Bay 1. (FYI, drive is good as I have connected it to a SATA / USB adaptor and using R-Studion to attempt to recover the data on it)
RAIDar cannot find it on the network either.
Have a ticket open with support but no response yet.
Is there a way to force a firmware reset / update using the USB port/s?
Anything else I can do?
Thanks
Adam
- Cheers.
USB recovery back to the original 6.1.6 firmware got it working 100% again.
9 Replies
Please let me know their answer. As far as I see, there several topics concerning 6.4 listed, so there must be a huge problem...
Honestly, I just want to get it working again back to v6.1.6. Had zero issues in the past 12 months with it otherwise.
Will be attempting the USB recovery method outlined above - will attempt to restore the v6.1.6 firmware.
For my RN104 (originally running 6.3.5) I've done the USB recovery (cf. the instructions above) and have reinstalled the OS (the 'reset button procedure' to acces the boot menu cf. http://kb.netgear.com/app/answers/detail/a_id/22891) but no improvement. I'm currently in 'Read-Only boot-mode"(same URL) and backing up whatever I normally don't backup so that I can do a 'factory default' afterwards (also explained on the same URL).
I will need at least 12 hours to copy off the remaining data, so I won't be able to tell you what my results are until tomorrrow, but I will update this information ASAP.
- Cheers.
USB recovery back to the original 6.1.6 firmware got it working 100% again.I might do that if a factory default seems too much work (In my case that would man returning to 6.3.5), but I might use the opportunity to clean out the mess I've made the last couple of years :smileyhappy:
Erm, thats 6.2.5 off course...:smileylol:
I ran into the same problem with my RN102. I was on firmware v6.1.9 and upgraded to v6.4.0 firmware through the web interface. After rebooting, the NAS was no longer accessible. I began to panic and searched online for an answer. I found this community and then this post.
Followed the USB Recovery procedure and it worked! I was able to go back to v6.1.9 and my data is still intact.
Note: The first USB drive I tried didn't do anything. Then I tried another one, which it liked more. Since the RN102 does not have an LCD screen it makes it difficult to tell what's going on. If the NAS does not shutdown a few minutes after powering it on with the Backup button pressed then try another USB stick.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
