Forum Discussion

Aspirant

Mar 20, 2019

ReadyNAS 102 is offline when viewed from ReadyCloud

When I go to ReadyCloud, it shows my device but says it is offline. When I log into the ReadyNAS directly, it shows the system as healthy and connected to ReadyCloud. I leave ReadyCloud and rejoin wi...

StephenB

Guru - Experienced User

Mar 25, 2019

What firmware are you running in the ReadyNAS?

dellwilson
Aspirant
Mar 25, 2019
v6.9.5. It says it is up to date.
- StephenB
  Guru - Experienced User
  Mar 26, 2019
  It certainly shouldn't have deleted ReadyCloud account. I suggest downloading the log zip file. Then send JohnCM_S or Marc_V a private message that iasks them to analyze the logs. Include a link to the log zip file (in google drive, dropbox, etc) and also a link to this thread.
  - dellwilson
    Aspirant
    Mar 29, 2019
    Ok. I've sent my logs to the moderators as you suggested. Thanks for the suggestion.