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Forum Discussion
ReadyNAS 104 - 6.1.5 same issue as 6.1.4
So as per post in this thread http://www.readynas.com/forum/viewtopic.php?f=65&t=73537&start=105 Called netgear support asked to join Beta program, they emailed NDA and then the firmware t...
@johnshortland
I don't think that's the same issue, although it has similar symptoms. Netgear increased the node/leaf size of BTRFS to avoid having too many entries when copying data which caused crash. The parameters have been updated (I checked) but Netgear did say this was intended for large volumes with nearly full drives. I believe they didn't pinpoint something randomly, particularly when this involves a factory reset, so I guess there were a problem with that, and this means there is another problem for the copy. I updated the NAS (with the RC) and have the problem too but I need to do more testing. Indeed since the first 150Go were doing fine I installed some stuff on the NAS and then it crashed again. So was it the new software or the NAS that caused the crash ? Since I don't want to tell anything wrong, I'll have to clean up my NAS and test again. But I have no physical access to the NAS for a few days, so can't reset because I won't be able to push the backup button ;) (I knew I should have invested in a robot ;) ).
Can you at least tell us what the representative told you ? I believe, update/reset was the first thing, but then what ? check wires ? check client computer ? try another computer ? do scrub ? check with another user ?
Since I have a opened ticket via mail (longer response time as you can imagine), I'd like to have an headstart and to answer the questions they might ask before they even ask them (will waste less time that way).
Do you know if Chris was L2 or L3 support ?
I don't think that's the same issue, although it has similar symptoms. Netgear increased the node/leaf size of BTRFS to avoid having too many entries when copying data which caused crash. The parameters have been updated (I checked) but Netgear did say this was intended for large volumes with nearly full drives. I believe they didn't pinpoint something randomly, particularly when this involves a factory reset, so I guess there were a problem with that, and this means there is another problem for the copy. I updated the NAS (with the RC) and have the problem too but I need to do more testing. Indeed since the first 150Go were doing fine I installed some stuff on the NAS and then it crashed again. So was it the new software or the NAS that caused the crash ? Since I don't want to tell anything wrong, I'll have to clean up my NAS and test again. But I have no physical access to the NAS for a few days, so can't reset because I won't be able to push the backup button ;) (I knew I should have invested in a robot ;) ).
Can you at least tell us what the representative told you ? I believe, update/reset was the first thing, but then what ? check wires ? check client computer ? try another computer ? do scrub ? check with another user ?
Since I have a opened ticket via mail (longer response time as you can imagine), I'd like to have an headstart and to answer the questions they might ask before they even ask them (will waste less time that way).
Do you know if Chris was L2 or L3 support ?
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