ReadyNas 104 Backup cannot create

It's not a known bug.
What happens when you go to the backup tab and try to setup a job?

Have you put any data on the nas yet? If not, perhaps do another factory default or an OS reinstall if there is data on the nas.

Hi, thanks for replying - I'll give you some more info in case that is helpful -

It is our office's shared network drive and showed a degraded drive status last week, so I backed up everything (close to 400gb) and performed a factory reset.

After this was complete I migrated all of our data back on to the volume and was just trying to set up the same backups that we always had (important folders daily, full backup weekly).

Trying to add a new backup now I can't seem to get past the initial 'New Backup Job Page' no matter which path I choose for either destination or source.

The 'next' button presses but doesn't advance me to the next page - and nothing appears in red (like it would had I not selected a drive, etc).

I hope this is enough information.

Thanks for your help,
Toby.

I know it doesn't help you now, but if you had backed up your configuration, you could simply have restored the config which would have included all the backups jobs you had set up.

Have you setup the network settings as before?
Are the nas shares visible from your PCs?


I would try an OS reinstall using the boot menu.

This is working ok on my RN102 (which was upgraded to 6.2.3, but with no reset). Try hovering the mouse over the remote host, the the path and make sure there is no error shown - there might be an issue with the specific host name format you are using.

just wondering - did a drive fail? Is so, then why the factory reset?

Hi Guys, sorry for the late replies - I did backup my configuration; can I just restore it even though my drive set up has changed (we previously had 3 volume, one which failed and I was advised by NetGear that a factory reset would fix this). All of the drives have now collated to one volume - would that effect restoring my configuration also?

vandermerwe - Would an OS reinstall affect any of my files on the volume?

Thanks again for your responses.

An OS reinstall resets your IP configuration to DHCP ("automatic"), and the admin password back to the default "password". It won't affect your files.

A similar option is to overinstall the 6.2.3 firmware in the web UI - which doesn't change any settings.

Both are easy to do, but I don't think they are very likely to fix your problem either.