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Forum Discussion

haigha's avatar
haigha
Aspirant
Jul 18, 2022
Solved

ReadyNAS 104 Inaccessible - ReadyNAS Admin Page is Offline

ReadyNAS 104, running System 6.10.7, with 4 x 2TB drives. Rebooted after NAS became unresponsive, but NAS is still inaccessible on local network via browser or via ReadyCloud. Network Activity ligh...
  • haigha's avatar
    haigha
    Dec 19, 2022

    Managed to back up my essential files, removed the failing drive and replaced with another, let the RAID rebuild then installed the most recent firmware update. Everything is now much more responsive.

    Thanks for all your assistance.

Marc_V's avatar
Marc_V
NETGEAR Employee Retired
Jul 18, 2022

haigha

 

Have you used RAIDar to detect the NAS? If not, RAIDar can be acquired here. If there is network connection the NAS should be detected by RAIDar and provide status information and download logs if possible.

 

You may have a full OS partition or full data volume making the NAS inaccessible.

  • haigha's avatar
    haigha
    Aspirant
    Jul 18, 2022

    I use a Mac, running Monterey 12.3.1, so I had to install java before installing RAIDar.

    RAIDar finds my NAS on my local network but when I try to download logs, it prompts for a password. I enter my admin password and it just hangs. I've forced RAIDar to quit and restarted, only to get hung again on entering password. I even tried the NetGear default password with the same effect. RAIDar does show all four drives in good order.

    • Marc_V's avatar
      Marc_V
      NETGEAR Employee Retired
      Jul 18, 2022

      haigha

       

      Have you tried using a different computer or browser when trying to access the admin page? even when using the IP address? 

      • haigha's avatar
        haigha
        Aspirant
        Jul 18, 2022

        Yes, tried an older Mac using Sierra, and my iPhone.

        Now and again, the web page in a browser window will ask for my admin password, and it will try to load the admin page, but it always ends up displaying the same error: ReadyNAS Admin Page is offline.

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