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ReadyNAS 204 no ethernet connection #27311475
After rebooting my readynas will no longer get an IP address. On shutdown it displays a "do_exit+890". It won't shut off and I have to pull the plug. The green light is on all the time on one of the NICs, and there is no lights that come on on the other NIC. I attempted a factory reset and an os reinstall, but it still gives the same error, and doesn't get an IP address. During the factory reset, it locked up with an "al_eth_set_wol+54" error being displayed. Rebooting after that brought the NAS up, but no ethernet ports work. I can't get any access to the NAS.
I feel like the NIC ports have gone bad, and I don't know what else to do.
Hi datacloud,
It seems like the replacement unit has been shipped. Kindly post back if you have further questions.
Kind regards,
BrianL
NETGEAR Community Team
8 Replies
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Hi datacloud,
Welcome to the community!
Can you confirm if both Link/Activity LED are lit on the ethernet port used? If none, contact our support team to process an RMA for your ReadyNAS chassis.
Kind regards,
BrianL
NETGEAR Community Team- Thanks Brian! I can confirm no lights light up when I plug in a cable. How might I be able to contact support for an RMA? Via phone or email or ?
Hi datacloud,
Reach them via phone to process it immediately. You can also create a support ticket by logging to https://my.netgear.com/ and process the RMA.
Kind regards,
BrianL
NETGEAR Community TeamHi datacloud,
It seems that you haven't opened a ticket yet with our support team. Tell us if you have questions or having problems reaching them.
Kind regards,
BrianL
NETGEAR Community Team
Actually yes. I tried going through the site a couple times and it gave me an error at the end. I was just trying again today actually. I filled the product and the hardware issue and hit submit and it lands on an error page. I can't seem to get any contact info or open a hardware RMA. Could you kick off the process for me?
Hi datacloud,
It seems like the replacement unit has been shipped. Kindly post back if you have further questions.
Kind regards,
BrianL
NETGEAR Community TeamMany thanks to you Brian and Paul as well -- please let him know I appreciated his help in getting the RMA filed. Once Paul was able to open the case, everything has gone just fine and the instructions all worked. Thanks again to both of you.
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