NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

spiffin's avatar
spiffin
Aspirant
Nov 30, 2017
Solved

ReadyNAS 204 SSH access denied after Factory Default (6.9.0)

Hello

 

I reset my ReadyNAS 204 (System > Settings > Perform Factory Default) running the latest firmware 6.9.0. recently and since then SSH does not work. I have enabled SSH via System > Settings > Services (exactly as here: https://kb.netgear.com/30068/ReadyNAS-OS-6-SSH-access-support-and-configuration-guides) but any attempt to connect via ssh (ssh root@IPADDRESS) gives "Permission denied, please try again."

 

I've tried changing the admin password and reinstalling the OS via Boot Menu - but neither work.

 

SSH was working fine before the factory reset. Could anyone suggest how to get it working again please?

 

Thanks,

 

Simon

  • spiffin's avatar
    spiffin
    Nov 30, 2017

    Thanks for the reply mdgm.

     

    This issue seems to be connected with restoring a configuration backup of everything - including users. 

     

    I tried another Factory Default without restoring a configuration backup and now SSH works as expected.

2 Replies

  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired

    A while back we added the option to upload a SSH key as this is more secure than using password authentication for SSH.

     

    Have you made to sure to either enable password authentication for SSH when you turned SSH on or to upload your public SSH key to the NAS?

     

    If password authentication is disabled and your SSH key is not accepted then permission to login will be denied.

    • spiffin's avatar
      spiffin
      Aspirant

      Thanks for the reply mdgm.

       

      This issue seems to be connected with restoring a configuration backup of everything - including users. 

       

      I tried another Factory Default without restoring a configuration backup and now SSH works as expected.

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More