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Readynas 214 bay 3/4 doesn't detect any drive
I have what I consider an obvious hardware fault with my ReadyNAS. It doesn't react when anything is plugged into bay 3. I raised a ticket to support because Netgear are obliged to address this as a warranty issue but the ticket has just been sat in Open for two days. 46554077
Whenever I entered the serial number the support website just informs me that it's out of the complimentary 90 'tech support', because it has a hardware fault.
So I had to phone up and someone logged it for me, but they tried to transfer me to another number (enterprise support?)...which was just an IVR saying the same thing I get told online.
The agent kindly logged the call... But is there some obvious support route that I have missed? I bought this via the ReadyNAS store on amazon.co.uk and their return/warranty button says the same thing about 90 days. I get the device is considered "EOL" but for the purposes of this warranty that's not relevant.
How was I supposed to log this?
Whenever I entered the serial number the support website just informs me that it's out of the complimentary 90 'tech support', because it has a hardware fault.
So I had to phone up and someone logged it for me, but they tried to transfer me to another number (enterprise support?)...which was just an IVR saying the same thing I get told online.
The agent kindly logged the call... But is there some obvious support route that I have missed? I bought this via the ReadyNAS store on amazon.co.uk and their return/warranty button says the same thing about 90 days. I get the device is considered "EOL" but for the purposes of this warranty that's not relevant.
How was I supposed to log this?
1 Reply
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Welcome to the Community!
Apologies for the delayed response, I checked your case and it is in closed status. Can you send an email to readynassupport@netgear.com, this should give you a new case then provide it to me via PM.
Many thanks!
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