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Forum Discussion
ReadyNAS 316 touchpad freezing
I bought an RN31600 last year, and was randomly having a similar issue as the one described in this thread after using it for about half a month. The touchpad sometimes freezes and won't go off after...
I suspect this is really a hardware failure. If you are the original purchaser (that is, the NAS is new, not used), you should contact support via my.netgear.com and request an RMA ("replace my defective Netgear product").
The issue happens randomly, one or two times a week, and it's hard to reproduce when trying to reproduce it manually. It stops happening for at least a month each time after resetting to factory default, so it looks more like a firmware bug to me. It really annoys me if I have to request RMA because I need it to work in my daily backup schedule, and I'll need another NAS to transfer my backups and stay up when this one is being returns. And if this is the only option, I'd rather prefer buying another NAS which don't have such kind of issues and replace it directly without the hassle.
Note I don't work for Netgear - it's possible a Netgear person might have some troubleshooting suggestions.
I think these issues are rare - your's is only the second post on it I've seen. In the earlier thread, the poster found no solution - I don't know if he followed up on my suggestion there to do an RMA.
I haven't done the RMA myself, but I'd ask if you can return the defective NAS after you receive the replacement.
All you'd need to do is power down, swap the disks over (preserving slot order), and then power up. So there's only a couple minutes of down time if you can get the replacement first.
Thanks for the suggestion.
Receiving a replacement first before returning the current one? I've never experienced a RMA like that, even with Logitech (I've just got my keyboard replaced with a more advanced one yesterday from them). I don't think it's possible, but I'll ask and try.
I couldn't find the threads (and maybe blog posts too) regarding the same issue that I read last year, but I positively remember that in one of the posts I've read, someone had returned his device and received a replacement but still had the same issue with the new one, and that's the reason I gave up questing RMA last year.
wrote:
Receiving a replacement first before returning the current one? I've never experienced a RMA like that, even with Logitech (I've just got my keyboard replaced with a more advanced one yesterday from them). I don't think it's possible, but I'll ask and try.
Both Western Digital and Seagate do it with disk drives. You pay for shipping up front, so they have a credit card hold to deal with fraud.
I'm not sure if Netgear will do it or not.
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