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Forum Discussion
ReadyNAS 316 touchpad freezing
I bought an RN31600 last year, and was randomly having a similar issue as the one described in this thread after using it for about half a month. The touchpad sometimes freezes and won't go off after...
I suspect this is really a hardware failure. If you are the original purchaser (that is, the NAS is new, not used), you should contact support via my.netgear.com and request an RMA ("replace my defective Netgear product").
The issue happens randomly, one or two times a week, and it's hard to reproduce when trying to reproduce it manually. It stops happening for at least a month each time after resetting to factory default, so it looks more like a firmware bug to me. It really annoys me if I have to request RMA because I need it to work in my daily backup schedule, and I'll need another NAS to transfer my backups and stay up when this one is being returns. And if this is the only option, I'd rather prefer buying another NAS which don't have such kind of issues and replace it directly without the hassle.
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