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ReadyNAS 316 touchpad freezing
I bought an RN31600 last year, and was randomly having a similar issue as the one described in this thread after using it for about half a month. The touchpad sometimes freezes and won't go off after powering up, an additional reboot makes it back to normal. It was using FW6.8.0 at first, and the issue was getting more frequently after using it for about a month. I did search for fixes but didn't help so I backed up all data to external HDDs and reset it to factory default, and then restored the data back. After that it worked fine for about another month and started happening one or two times a week again. Upgrading the firmware to any later version didn't solve the problem at all. I didn't use a UPS at first. Three months ago I bought a UPS and connected it with the NAS, and then installed an app called LogAnalyzer, but LogAnalyzer caused the SMB service failed to start and I had to backup all of my data to external HDDs again and reset it to factory default again and restore the data back again and re-create the shares again. And then I found it happened to not have the the touch pad issue anymore for three months, yeah, until today. It's weird, I guess maybe the UPS helped reducing the issue's hapening rate, or maybe it's just a coincidence. I have looked for threads like this in this community and it looks like it's been a very long time since customers started reporting this issue, but it didn't seem to be fixed at all. I don't want to return the device for RMA because I've already suffered two times backing up all of the data to an external disk and then reset factory default and retore it back again. It takes a lot of hours and need huge work to re-create the shares, so I'm not going to do it again. I'm just wondering if it's possible for Netgear to solve the issue in a future firmware? Is there a real fix for it on their schedule to solve it without returning the device? Because I remember when I searched for the fix last year, some said they still have the issue after RMA for multiple times, RMA doesn't look like solves the issue. If this problem is not possible to be fixed, I'll consider buying another NAS from other brands to replace this one. I'm tired of being anxiously seeing the issue when it auto powers on at 10:00 PM each day. If anyone has a good idea to help resolving the issue without wiping the data, please share. Thanks.
