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Forum Discussion
ReadyNAS 316 touchpad freezing
I bought an RN31600 last year, and was randomly having a similar issue as the one described in this thread after using it for about half a month. The touchpad sometimes freezes and won't go off after powering up, an additional reboot makes it back to normal.
It was using FW6.8.0 at first, and the issue was getting more frequently after using it for about a month. I did search for fixes but didn't help so I backed up all data to external HDDs and reset it to factory default, and then restored the data back. After that it worked fine for about another month and started happening one or two times a week again. Upgrading the firmware to any later version didn't solve the problem at all.
I didn't use a UPS at first. Three months ago I bought a UPS and connected it with the NAS, and then installed an app called LogAnalyzer, but LogAnalyzer caused the SMB service failed to start and I had to backup all of my data to external HDDs again and reset it to factory default again and restore the data back again and re-create the shares again. And then I found it happened to not have the the touch pad issue anymore for three months, yeah, until today.
It's weird, I guess maybe the UPS helped reducing the issue's hapening rate, or maybe it's just a coincidence.
I have looked for threads like this in this community and it looks like it's been a very long time since customers started reporting this issue, but it didn't seem to be fixed at all. I don't want to return the device for RMA because I've already suffered two times backing up all of the data to an external disk and then reset factory default and retore it back again. It takes a lot of hours and need huge work to re-create the shares, so I'm not going to do it again.
I'm just wondering if it's possible for Netgear to solve the issue in a future firmware? Is there a real fix for it on their schedule to solve it without returning the device? Because I remember when I searched for the fix last year, some said they still have the issue after RMA for multiple times, RMA doesn't look like solves the issue. If this problem is not possible to be fixed, I'll consider buying another NAS from other brands to replace this one. I'm tired of being anxiously seeing the issue when it auto powers on at 10:00 PM each day.
If anyone has a good idea to help resolving the issue without wiping the data, please share. Thanks.
5 Replies
I suspect this is really a hardware failure. If you are the original purchaser (that is, the NAS is new, not used), you should contact support via my.netgear.com and request an RMA ("replace my defective Netgear product").
The issue happens randomly, one or two times a week, and it's hard to reproduce when trying to reproduce it manually. It stops happening for at least a month each time after resetting to factory default, so it looks more like a firmware bug to me. It really annoys me if I have to request RMA because I need it to work in my daily backup schedule, and I'll need another NAS to transfer my backups and stay up when this one is being returns. And if this is the only option, I'd rather prefer buying another NAS which don't have such kind of issues and replace it directly without the hassle.
Note I don't work for Netgear - it's possible a Netgear person might have some troubleshooting suggestions.
I think these issues are rare - your's is only the second post on it I've seen. In the earlier thread, the poster found no solution - I don't know if he followed up on my suggestion there to do an RMA.
I haven't done the RMA myself, but I'd ask if you can return the defective NAS after you receive the replacement.
All you'd need to do is power down, swap the disks over (preserving slot order), and then power up. So there's only a couple minutes of down time if you can get the replacement first.
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