EDIT BY MODERATOR: Please see the post at the end of the thread: http://www.readynas.com/forum/viewtopic.php?p=456217#p456217I guess i am not the only one this is happening to!everything worked fine for 6.1.9 (except for my root at 99% problem last month)once I updated, I transferred aprox 2 gigs of information it locks up every timeall apps are working fine.as a business owner i have come to the conclusion (with the amount of problems i have been having) ReadyNas is not meant for a reliable means of backing up seems majority of the fixes are "back everything up and factory reset!" I think that answer is as good as telling someone with computer problems to hit there computer a few times and see if it works.now i have gone to support many times yes they are quite helpful but only within 90 days of purchase of the unit! then they insist that i pay for a extension of that support.... i have 3 IBM servers and when there hardware fails (one little problem with a driver one year later) they back up the reseller in making sure my system is back up and running within 48 hours (no they are not leased or have a protection plan) If it wasent for the guys in the forums i would have beaten the system with a bat (please see Office space the movie)... sorry for the rant just truly frustrated with the system :evil:

Hello, I wanted to post the exact same issue... My RN104 worked fine in 6.1.9 and since 6.2.x, it become unreachable ramdomly (frequently) in all way, ping, ssh, raidar, window explorer, web interface..Like moegrease my "90days" is over. It's hallucinating that Netgear forces people to pay to solve issue of their fault... What this maj bring up to do this bug ?I tryed two time os reinstal, the bug is still here. I can't afford to transfer all my data to an other media to factory reset the readynas just as nas Netgear has updated it..Anybody have a way to solve this insupportable issue ?

My boss has instructed me to throw the RN104 in a dumpstersee ya wouldn't want to be ya

Split your post from http://www.readynas.com/forum/viewtopic.php?f=154&t=78534 to make it easier to follow.When your root volume was 99% full it is possible that some of your configuration may have been corrupted or a range of other problems. Only in rare cases would a root volume get full.Updating a system with a root volume that volume is very full is not advisable. Space needs to be freed up on the root volume before updating the firmware.The 104 is a device targeted at the home user. (we would recommend the 300 series and above for business use. The 314 comes with lifetime chat support). We provide a free basic diagnosis check to confirm a hardware issue with the chassis so we can authorise an RMA where that is needed. However all you have said would lead me to believe there is a software issue not a hardware one.When users don't want to purchase an support contract to diagnose software issues, backing up data and doing a factory reset and restoring from backup can be a good solution.

MDGM sorry for the confusing post! i should have clarified that the root situation was cleared up last month by a factory default, but now i have the problem of the ReadyNas now upgraded to 6.2.0 and locking up after a bit of information passes through it! and you are correct it may be a software issue or a issue with the NIC cards but i have no clue! I will keep in mind the 300 series when it is time to upgrade!

Removed your apps, deleted snapshots and disabled CoW on your shares. Doesn't affect existing files, but new files created won't have CoW.Would suggest turning off snapshots on shares you don't need them on. Also check to see that Bitrot protection and CoW are disabled in the UI.

ReadyNas 6.2 (NAS locks up entirely)

327 Replies

Replies have been turned off for this discussion

chri6020

Aspirant

Jan 14, 2015

chri6020 wrote:
Yesterday I set /proc/sys/kernel/panic and /proc/sys/kernel/panic_on_oops to restart my RN104 automatically if a kernel issue occures. Today I checked the logs and the system did reboot, which points out that this is most likely a kernel issue.
Today I'll just set the /proc/sys/kernel/panic to see if it's a kernel panic or a oops. How can I access the serial console (/dev/ttyS0) to attache a remote system to monitor the kernel issue (connector + pin description)?

chri6020 wrote:
Yesterday I set /proc/sys/kernel/panic and /proc/sys/kernel/panic_on_oops to restart my RN104 automatically if a kernel issue occures. Today I checked the logs and the system did reboot, which points out that this is most likely a kernel issue. Today I'll just set the /proc/sys/kernel/panic to see if it's a kernel panic or a oops. How can I access the serial console (/dev/ttyS0) to attache a remote system to monitor the kernel issue (connector + pin description)?

Just check because my system was frozen once more. It rebootet on the 13.01.14 with the only /proc/sys/kernel/panic set and froze once more today. Thus for me it seems that the kernel has an issue.

mdgm-ntgr
NETGEAR Employee Retired
Jan 14, 2015
Have you retested on 6.2.3 Beta? 6.2.3 has a newer kernel.
jzeevi
Aspirant
Jan 15, 2015
I installed the new beta (T1652?) and was able to boot, and get things running - for a while. In an effort to do some testing, I copied a users directory (about 225GB) to a local drive on my computer. It got most of the way through (down to the last 4 files) and locked up again. I did not reboot before leaving for work, so can't get the logs until later today. I will send them in - but would also look for things if someone could point out what logs have high value in this search. (I'm new to the innards of the RN104....)
kplatte
Aspirant
Jan 15, 2015
Still locked up using 6.2.3 beta last night
guenterp62
Aspirant
Jan 15, 2015
Hi I'd like to jump on this thread too.

My RN104 shows the similar behaviour - currently only when the systems is almost idle.

RN104 runs on 6.2.2, recently was recently factory resetted due to that issue, but didn't help.

One thing I could contribute here: The system ran for more than 3 days without locking up since it was not connected to readycloud at that time.
As soon as I started the readycloud and related readynas remote, the system freezes came back again (frequently every night and even twice a day).
mdgm-ntgr
NETGEAR Employee Retired
Jan 15, 2015
Do any of you have the Transmission app installed?

What apps do you have installed?
jzeevi
Aspirant
Jan 15, 2015
Nope. Sorry.
DrDSP
Aspirant
Jan 15, 2015
mdgm wrote:
Do any of you have the Transmission app installed?

What apps do you have installed?

I don't have any apps installed. Still having problems even after a factory reset.
af8
Guide
Jan 16, 2015
No don't have the Transmission app installed. Only Antivirus.
mdgm-ntgr
NETGEAR Employee Retired
Jan 16, 2015
If you have anti-virus you should update to 6.2.3 beta if you haven't already as there is a bug fix for anti virus in 6.2.3 beta.

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ReadyNas 6.2 (NAS locks up entirely)

327 Replies

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